Service Advisor

About South Central Truck & Bus

South Central Truck and Bus is the sole South Australian distributor for the range of MACK Trucks, UD Trucks and Volvo Truck & Bus range of products. South Central Truck and Bus is a division of the CMV family-owned group of companies and are proud to be a privately owned Australian based company, with over 90 years of operation and experience.

We have over 1900 staff nationally and continue to grow, promoting from within and working with some of the best in the business.

The position
We are seeking an enthusiastic Service Advisor to fill a full-time permanent position, working Monday to Friday with rostered Saturdays. You will be the first point of contact for our customers, ensuring we are delivering an exceptional high level of customer service through accurate interpretation and prompt resolution for all repairs and maintenance, with a professional personality. This role offers opportunity to learn, grow and advance your career with an exciting, vibrant and growing company.
What we can offer you - Amazing Employee Benefits
- Competitive and above award hourly rate $$$, plus overtime is available
- Ongoing training and development opportunities and an opportunity to build a success long term career
- Focus on your wellbeing with CMV care including access to CMV Care & the CMV Peer Support Program.
- Discounted Corporate Income and Health Insurance through multiple partners to suit your individual lifestyle.
- Opportunities to support community partnerships with our Group CMV Foundation
- Enjoy annual company dinners and picnics

Duties & Responsibilities
- Greet and assist customers in person or by phone to determine the customer’s needs and vehicle data
- Document customer needs accurately via repair orders and define the scope and type of work required
- Present service offers to customers, and offer additional services, benefits and/or parts at every opportunity
- Book appointments according to customer needs and workshop utilisation capacity
- Liaise with service technicians & follow up on customer vehicles during the course of the repair
- Quote, clarify method of payment and communicate to our customers any additional repairs where required
- Prepare and invoice customer jobs in an accurate and timely manner
- Handle and process warranty/contract maintenance claims
- Ensure customer service matters are dealt with promptly and efficiently
- Practice and promote company WHS policies and processes at all times
- Work Saturdays on a roster

Skills & Experience
- Year 12 or equivalent
- Trade qualification or demonstrated industry experience preferred
- Sound administrative & clerical skills and organisational skills
- Strong interpersonal, communication and attention to detail
- Ability to thrive in a fast-paced environment, to work autonomously and as a team