Call Centre Operator

2 days ago

Wingfield, South Australia Eagers Automotive Full time $40,000 - $60,000 per year

Eagers Automotive - the number one oldest listed automotive retail group in Australia with over 24 locations in South Australia and 19 different vehicle brands.
We are searching for a talented customer service champion to join our Service Bookings team on a FULL TIME (Monday - Friday) located at Wingfield with support hours of 08:30-16:30. You will gain experience in all vehicle brands that we support, the day-to-day workings of our service departments and providing our guests with guidance over the phone where applicable. This role may also provide flexible working from home opportunities 2 days a week for candidates who prove their reliability and demonstrate competency after their probation period.

The successful applicant will enjoy many benefits associated with being part of Eagers Automotive Group - SA Cars, including:
· Competitive hourly rates
· A strong and enjoyable culture
· A five-day working week
· Potential for future career growth within the Eagers Automotive Group
· Discounted health insurance, finance & insurance
· Employee purchase policy
· Employee assistance program
· Novated leasing and vehicle subscription offers.

Responsibilities
· Service Bookings via phone calls and online bookings.
· Responding to customer voicemails and emails
· Checking for product recalls
· Providing accurate service pricing to guests
· Communicating with our guests in a professional, knowledgeable and timely fashion
· Communicating with service advisors when appropriate to arrange parts, loan cars, pick-ups etc
· Proactively identifying activities for continuous service improvement
· Meeting manufacturer call handling expectations
· Attending monthly training and participating in team meetings and culture building activities

Requirements
· Previous experience in a customer support role (experience in the automotive industry is advantageous however not essential)
· Ability to communicate over the phone
· Able to handle objections and challenging calls as well as maintain professionalism in difficult customer facing environments
· Proficiency in word processing and computer skills with experience in using Office applications such as Outlook, Word and Excel
· Strong written and verbal communication skills
· Familiarity with CSI systems and practices
· Customer focus and adaptability to different personality types
· Ability to multi-task, set priorities and manage time effectively whilst adhering to schedule.
· Ability to handle high call and email volume whilst meeting KPIs
· Be collaborative in a team environment
· Strong work ethic and the ability to be productive when working autonomously
· Excellent focus and attention to detail
· Ability to serve our guests face to face
· Experience in contributing to high customer satisfaction scores
· Other duties as required

At Eagers Automotive, we strongly believe in our core values: Integrity | Inclusiveness | Owner's Mindset | Agility.
Eagers Automotive - Moving Together

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