Call Centre Operator

2 days ago

Wingfield, South Australia Eagers Automotive Full time $40,000 - $60,000 per year

Eagers Automotive - the number one oldest listed automotive retail group in Australia with over 24 locations in South Australia and 19 different vehicle brands.
We are searching for a talented customer service champion to join our Service Bookings team on a FULL TIME (Monday - Friday) located at Wingfield with support hours of 08:30-16:30. You will gain experience in all vehicle brands that we support, the day-to-day workings of our service departments and providing our guests with guidance over the phone where applicable. This role may also provide flexible working from home opportunities 2 days a week for candidates who prove their reliability and demonstrate competency after their probation period.

The successful applicant will enjoy many benefits associated with being part of Eagers Automotive Group - SA Cars, including:
· Competitive hourly rates
· A strong and enjoyable culture
· A five-day working week
· Potential for future career growth within the Eagers Automotive Group
· Discounted health insurance, finance & insurance
· Employee purchase policy
· Employee assistance program
· Novated leasing and vehicle subscription offers.

Responsibilities
· Service Bookings via phone calls and online bookings.
· Responding to customer voicemails and emails
· Checking for product recalls
· Providing accurate service pricing to guests
· Communicating with our guests in a professional, knowledgeable and timely fashion
· Communicating with service advisors when appropriate to arrange parts, loan cars, pick-ups etc
· Proactively identifying activities for continuous service improvement
· Meeting manufacturer call handling expectations
· Attending monthly training and participating in team meetings and culture building activities

Requirements
· Previous experience in a customer support role (experience in the automotive industry is advantageous however not essential)
· Ability to communicate over the phone
· Able to handle objections and challenging calls as well as maintain professionalism in difficult customer facing environments
· Proficiency in word processing and computer skills with experience in using Office applications such as Outlook, Word and Excel
· Strong written and verbal communication skills
· Familiarity with CSI systems and practices
· Customer focus and adaptability to different personality types
· Ability to multi-task, set priorities and manage time effectively whilst adhering to schedule.
· Ability to handle high call and email volume whilst meeting KPIs
· Be collaborative in a team environment
· Strong work ethic and the ability to be productive when working autonomously
· Excellent focus and attention to detail
· Ability to serve our guests face to face
· Experience in contributing to high customer satisfaction scores
· Other duties as required

At Eagers Automotive, we strongly believe in our core values: Integrity | Inclusiveness | Owner's Mindset | Agility.
Eagers Automotive - Moving Together

  • Call Centre Operator

    7 days ago

    Wingfield, South Australia Eagers Automotive Full time $40,000 - $90,000 per year

    Eagers Automotive - the number one oldest listed automotive retail group in Australia with over 24 locations in South Australia and 19 different vehicle brands.We're looking for a talented customer service champion to join our Service Bookings team on a FULL TIME (Monday - Friday) basis located at Wingfield with support hours of 08:30-16:30. You'll gain...

  • Customer Support Representative/Warehouse Operator

    7 days ago

    Wingfield, South Australia Pack & Send Gepps Cross Full time $45,000 - $60,000 per year

    Join the PACK & SEND Gepps Cross TeamCustomer Support Representative / Warehouse Assistant (Part-Time Casual)Are you ready to work with one of the most respected names in logistics?PACK & SEND is a trusted leader in parcel, freight, and eCommerce logistics, with over 130 Retail Service Centres across Australia, New Zealand, and the UK.As we continue to grow,...

  • Setter/ Operators

    2 days ago

    Wingfield, South Australia Mergent Group Full time $50,000 - $80,000 per year

    Job DescriptionMergent Group, a 100% Australian-owned and operated recruitment and labour hire services team, has been proudly recognised as Australia's best Industrial Recruiter for 2023 and nominated for AFR fast list two years in a row.Mergent Group is thrilled to collaborate with a globally renowned leader in downhole drilling design and manufacturing....

  • Mobile Plant Technology Apprentice

    1 week ago

    Wingfield, South Australia Ai Group Apprentice & Trainee Centre Full time

    About the role: Our Host Employer, Linde Material Handling, is one of the world's largest manufacturers of forklift trucks and warehouse equipment.  Start your apprenticeship assisting to develop high-performance solutions for intralogistics with a company operating in more than 700 sales and service locations and employing approximately 13,000 employees...

  • shed hand/forklift operator

    2 weeks ago

    Wingfield, South Australia Woodhouse Full time $50,000 - $80,000 per year

    THE COMPANYThe Woodhouse Timber Company is an Australian-owned and established business that services the Queensland, New South Wales, ACT, Victorian, South Australian and Western Australian markets with premium building products.Operating under an exclusive wholesale supply chain model, Woodhouse distributes its product ranges through a recognised network...

  • Customer Service Officer

    2 days ago

    Wingfield, South Australia Cleanaway Waste Management Full time $50,000 - $70,000 per year

    About UsJoin us at Cleanaway and contribute to making a sustainable future possible, together.We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities.As a high-growth, ASX-listed organisation with over 10,000 employees, our goal is to be recognised by our customers as the most...

  • Customer Service Officer

    1 day ago

    Wingfield, South Australia Cleanaway 2020 Full time $60,000 - $80,000 per year

    Customer Service Officer About UsJoin us at Cleanaway and contribute to making a sustainable future possible, together.We transform waste into resources and renewable energy.  When you start to think of waste as a resource, it opens a world of possibilities.As a high-growth, ASX-listed organisation with over 10,000 employees, our goal is to be recognised...

  • Sorter / Material Handler

    2 weeks ago

    Wingfield, South Australia Randstad - Industrial Full time $40,000 - $60,000 per year

    We have multiple opportunities for On Call Sorter/Material Handler's to join our team of casuals in the Waste Management Industry located in Wingfield SA. On offer is on-call opportunities for day, afternoon or night shift Monday - Friday. The role of a process worker is toSort glass, paper, cardboard and plasticCleaning of work area and siteSeparate items...

  • Team Leader, Warehouse

    1 day ago

    Wingfield, South Australia Adelaide Aspire Full time $40,000 - $120,000 per year

    Our client is a thriving South Australian business, proudly family-owned and operated for over 40 years, as a leading supplier of construction products to the commercial sector. They are seeking an experienced Team Leader, Warehouse to join their expanding team.This is a pivotal role in leading and motivating the Warehouse team, ensuring smooth operations,...

  • Hr Driver

    2 days ago

    Wingfield, South Australia Cleanaway 2020 Full time $34 per year

    Hr Driver Full-time HR Truck drivers for our Liquid Technical services division based in Wingfield.Permanent – Full Time – Wingfield, SA$34.67 per hour + all overtime paid at penalty ratesEarly Morning starts 4am Able to work 10-12-hour days. All overtime is paid at overtime ratesUniforms and PPE providedMonthly RDOInduction and training provided Your...