Claims Support Officer

2 days ago

Wollongong, Australia Procare Group Full time

We value our supportive and collaborative culture
- We offer a thorough induction and ongoing training
- Join a leading national provider of insurance services

From a family-started company to an ever-growing national business of over 20 years, we’re committed to being the most respected national insurance risk and solutions services business in Australia.

We value our people and know that fantastic talent is the only way to shape our future success. We're all about building a high-performing team, where we embrace collaboration and new ways of thinking.

We love connecting with our customers and empowering them to achieve better results. We are grounded in authenticity and work together to deliver value for our customers through every interaction.

**About the role**

We are seeking a Claims Support Officer to join our expanding Claims & Risk Loss Adjusting/BI service, based within our
**Wollongong Office**, NSW.

The role will include a
**variety of key responsibilities** such as:

- Reviewing and writing reports supporting overall outcomes of the business;
- Data entry - ensuring accurate data entry and information is entered in the relevant systems;
- Managing and triaging phone enquiries;
- Any other required administration duties.

**About you**

As a talented communicator who engages well both face to face and over the phone, you have exceptional attention to detail and excellent time management skills. You are organised and understand the importance of delivering a high quality service.

Applicants seeking a part time position will be considered however preference is for full time availability.

**Ideal attributes include**:

- **Mandatory - must have prior experience in insurance assessing;**:

- Demonstrated administration experience is essential;
- **Strong attention to detail**, critical thinking and problem solving;
- Mature-minded and ability to work independently;
- **Team attitude & positive approach**;
- Excellent communication skills (written and verbal);
- An ability to accept and drive accountability for yourself;
- Demonstrated skills in working with and knowledge of Microsoft Office programs;
- A current Police Clearance.

**Why Procare?**

We offer a thorough induction and ongoing training, along with regular opportunities for career progression to suit your interests, stage and skills. We value our people and embrace collaboration amongst our teams.

**From us, you can expect**:

- A competitive remuneration package;
- An thorough induction and ongoing support;
- Access to our external employee assistance programme;
- Surface Pro laptop & iPhone;
- Our commitment to your work-life balance combined with a genuine and friendly working culture;
- A convenient office location;
- Regular staff celebrations, award and charity events;
- Varied role exposing you to a variety of different tasks;
- A friendly, supportive and collaborative working environment;
- Regular development opportunities and ongoing opportunities for career progression.

If you are looking to join a focused and driven team, as part of a family-owned and led company, have the drive to succeed and take pride in providing a high-quality service, we want to hear from you

For more information,

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