Network Support Manager

**Description**:
About The Role

An exciting opportunity now presents itself for a Network Support Manager. This role will see you will play an integral role between Hydraulink and our network of franchisees and distributors. Your support will form an important part in reaching strategic objectives whilst contributing to sales and market growth for the Hydraulink business in Australia.

The role of Network Support Manager is to contribute to the development and maintenance of Hydraulink’s network of franchisee and distributors including; the coordination and implementation of various business activities, the onboarding of new franchisees, and the ongoing development and improvement of processes and systems.

These activities contribute to the strategic plan including the recruitment of Franchisees and increasing market share through Sales Channel results right to the end user. You will be working closely with both the National Franchise and Network Manager as well as supporting the General Manager of Sales. Some interstate travel may be required from time to time.

About You

You are known for being the ‘go to person’ who is highly reliable and an effective communicator whilst acting in a manner that inspires team cooperation and positive morale.

You provide creative ideas and intuitive solutions when approaching business situations. Your exceptional interpersonal skills will see you able to build and maintain strong busines relationships

and your solution focused approach will see you be able to easily able to assist with a range of business issues. Tertiary qualifications or equivalent experience in a relevant franchise, business operations, marketing discipline is an advantage.

Starting with Hydraulink Made Easy

To ensure your success in your new role, you will have all the training and guidance required to perform your role. You will learn about Hydraulink, our vision and values, our strategic plans, the key role network support plays, and how you will provide critical support to ensure the network meets its objectives and contributes to the business’ overall success.

**Job Specification / Functional Skills**:

- Contribute to the development of Hydraulink’s Network support strategy which may include developing training programs, communication tools and information packs.
- Guide and support new Franchisees with their induction training and administer various stages of the Franchise Onboarding process.
- Assist the Franchise and Network Manager with franchise documentation, onboarding of new Franchisees, audits, reviews, and recruitment.
- Assist with the franchise recruitment marketing plan, updating new opportunities on various digital platforms, developing content for EDMs and other campaigns as required.
- Develop and manage the Network communication calendar which will include; surveys, training, product launches, safety alerts, newsletters, bulletins, etc.
- Participate in various meetings, conferences, exhibitions & supplier meetings as required.

**Knowledge and Experience**:

- Able to demonstrate previous experience in a related function with a franchise and/or distributor network is an advantage.
- Previous experience within a technically based environment would be useful but not essential.
- Sound skills in communication, negotiation, and time organisation with a sense of urgency.
- Experience in network local area marketing, auditing, compliance, business development is an advantage.
- Experience with Franchise Advisory Councils is an advantage but not essential.

About the Company

Hydraulink are a market-leader in hydraulic hose and fittings. Our aim is to keep our industry, its equipment and our valued customers working. We do that with great people, great products, great service and a focus on training and safety.

We’ve got over 75 years’ experience in this industry and have grown to 400+ service points throughout Australia, New Zealand, and the Asia Pacific Region. Hydraulink operate through an extensive network of Company Branches, Franchisees and Distributors, with counter sales, as well as a 24/7 mobile service.

Our customers operate in all of Australia’s major industries, including, Earthmoving and Construction, Mining, Utilities, Materials Handling, Manufacturing, Agriculture and Forestry and more. These customers operate a variety of critical machinery and rely on us if ever they need assistance - anytime, day or night, 24/7. Hydraulink are committed to getting these customers back on track, with mínimal downtime. We can only do that with a team of great people - and that’s where you come in.

The Benefits

Hydraulink is a company in growth mode with a collaborative team environment and the opportunity to work on exciting projects and initiatives. We value our team and offer the following:
A competitive salary
Company incentive scheme
Hybrid working

Applicants

MUST HAVE valid working rights as well as a current driver's license. A pre-employment medica