Technical Support

**Description**:
About the role

Are you looking for a role that allows you to stay in an industry you love, gives you loads of variety but gets you off the tools? Then we have a GREAT role for you.

At Hydraulink Australia we operate in a diverse, fast-moving environment This role will see you joining our Smithfield based training team to share your knowledge of and passion for hydraulics with our wider Hydraulink network. In this role, no two days will ever be the same and you will be the type of person that enjoys being hands on and interacting with a range of people within the business.

The responsibility for this role is split between providing technical/product warranty support and training. Regular travel would be required across Australia.

**Some of your responsibilities will include**:
Sharing your knowledge of hydraulics by providing nationwide helpdesk support to the wider Hydraulink on all technical and product related enquiries.
Providing technical assistance and support to the sales team and other areas of the business as needed.
Cataloguing and indexing of technical information, production of manuals, and reports.
Managing all product related warranties across Australia.
Delivering training programmes offered by Hydraulink.
Collecting and maintaining participants training records after each training event.
Assisting with administering and developing Hydraulink’s Learning Management System.
Assisting with the ongoing development and design of industry leading technical training programmes.

About the person

You may be a hydraulic hose technician looking for a change in career or someone with experience in a mechanical trade who is looking to get off the tools but stay in an industry that they love.

**To succeed in the role we are looking for**:
2+ years working experience with hydraulic hoses and fittings or in the hydraulic, pneumatic or motion control industry.
The ability to deliver training sessions to around 8 - 10 people in a professional manner.
The ability to build rapport and engage with participants whilst conducting training programs in a classroom or onsite setting.
The ability to trouble shoot and assess product performance and warranty issues and develop investigation reports and recommendations.
A good understanding of Microsoft 365 and able to use a computer with confidence.
Well-developed time management skills, strong attention to detail and sound administration skills.
Comfortable working with equipment and tools during training sessions

What we offer

Ongoing professional development and opportunity to progress your career.
Onsite parking.
Opportunity to work closely with and learn from some of the best in the industry.

**Qualifications**:
Trade Qualifications (essential)

About the company

At Hydraulink we like to keep things moving, it's in our DNA. After all we are a leading multinational hose and fittings brand with a huge network in Australia, New Zealand and Asia Pacific.

Hydraulink has also come through the COVID-19 crisis in great shape. A company which has successfully survived tough economic times before, we are one of the biggest players in our sector. We have a strong brand, a great product and service offering, a diverse customer base and an awesome team.

We are building on over 75 years of success, and constantly looking at what's next to drive the future for us, and to deliver for our customers. This is where you come in.

Applicants MUST HAVE Residency or valid working rights as well as a current driver's license. A pre-employment medical (including drug & alcohol screen) & criminal record check may form part of our recruitment process.