System Support Officer

2 days ago

Canberra, Australia Department of Employment and Workplace Relations Full time

APS Level 6
- Canberra, ACT
- $98,105 - $107,880

**About the Department of Employment and Workplace Relations**
We are committed to empowering futures, ensuring rights and enriching lives. We support people to have safe, secure and well-paid work with the skills for a sustainable future as we ourselves strive to be a model employer.

We provide the framework for fair and productive relationships between employers and employees. We also oversee skills development and training initiatives to support those entering the workforce or re-training to take advantage of emerging employment opportunities.

With us your work directly contributes to shaping the employment landscape. Whether you're engaging in policy development, program implementation, or direct support services, your efforts will have a tangible impact on job seekers, employees and the economy by giving them a framework to build a future anchored and realised through employment.

**Please note, this opportunity is for Ongoing APS employees only.**

**Please discuss the possibility of release with your manager before applying.**

**The Role**
As part of a small sub-team, you will work closely with the Assistant Director to deliver high quality system support for the Skills for Education and Employment (SEE) program. You will log, troubleshoot and escalate system issues and as well as deliver advice about the system and program policies. You will also be required, at times, to document system functionality, create knowledge base articles and/or develop instructional documentation, and deliver system training.

**Skills and Capabilities**
We are seeking an individual with the following skills and capabilities:

- be comfortable working in a dynamic fast-paced environment,
- be flexible, responsive and willing to collaborate in the team and across other teams,
- be capable of analysing and interpreting data to identify issues and develop solutions,
- have proven ability to show initiative and problem solve,
- have strong verbal and written communication skills.

**The Opportunity**
This position is available to Ongoing APS employees as a temporary transfer at level and/or a temporary performance (Acting) opportunity for a period of 12 months.

**Eligibility**

**How to Apply**
Applicants are required to provide up to a one-page summary (no more than 500 words) that outlines skills, knowledge, and experience and why you should be considered for this vacancy. You should take into consideration the position overview (including any detailed position specific requirements) when drafting your response. Where possible include specific relevant examples of your work.

The APS work level standards accommodate the diversity of roles across the APS and are structured to clearly differentiate between the work expected (i.e. responsibilities and duties) at each classification level.

In eRecruit (the department’s online recruitment system) you will also need to:

- upload a Curriculum Vitae
- provide contact details for 2 Referees.

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