System and Customer Support Officer

2 weeks ago

Canberra, Australia ACT Government Full time

The ACT Digital program is charged with making it easier for every citizen and business to transact with government. Through outcomes delivered by the program, interactions with government will be seamless and secure for all citizens and businesses.

ACT Digital operates at the forefront of the digital transformation agenda within the ACT Government, creating a range of community co-designed services which take us closer to a vision for the future in which ACT Government digital services are so easy to access they just happen, often without you needing to do anything to initiate the interaction. But development of truly digital service experiences requires that systems and services are supported once they are established. Users across the community and within the ACT Government need to be able to speak with someone when things don’t work the way they expect, or when they want to understand more about the way in which a service works.

**If you**:

- are a people person with a keen interest and experience in systems administration and technical support
- are proactive, organised, dependable and able to adjust the focus of your work to meet shifts in priority
- are excited by the prospect of dealing directly with the community and working alongside service designers, software developers and technical architects to create digital services that improve living standards across the community

Then this may be just the role you’ve been looking for

The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse people and those who identify as LGBTIQ+ are encouraged to apply.

**Note**: A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.
This position will be moving to a new workplace designed for activity-based working (ABW). Under ABW arrangements, officers will not have a designated workstation/desk.

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