Team Leader Clinical Triage

8 hours ago

Burwood East, Australia Ambulance Victoria Full time

At Ambulance Victoria we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient and it sits at the heart of everything we do. No matter support role you play in delivering our critical services to the Victorian public, you join a team dedicated to bringing our vision of ‘Outstanding emergency health care every time' to life.
About the role
- Deliver continuous improvement of clinical governance systems, education programs and clinical practice to support Best Care responses to all patients.
- Undertake portfolio work as a member of the leadership team with a focus on clinical quality of care, clinical practice standards and clinical governance systems.
- Provide clinical escalation support to Triage Practitioners to ensure Best Care outcomes and experience.
- Design, facilitate and conduct clinical triage training, coaching and skill development to support staff to improve skills and capabilities and meet credentialing requirements.
- Conduct appropriately structured evaluations and reviews against organisational frameworks and standards.
- Investigate and make clinical improvement recommendations to the Manager Clinical Triage.
- Implement quality assurance processes to ensure high standards of clinical triage in line with Best Care and prescribed KPIs.

About you
Suited to a highly motivated and innovative individual, the successful applicant will possess:

- Current Aphra registered Paramedic or Division 1 Registered Nurse.
- Experience as a focused clinical leader with training and clinical improvement experience.
- Demonstrated contemporary clinical knowledge and skills.
- High level understanding of Secondary Triage practices and the holistic health system approach to the development and supplementation of health pathways.
- Interpersonal and influencing skills to gain the acceptance and support of ideas, cooperation of others, and the ability to modify styles and techniques to accommodate tasks, situations and individuals.
- Well-developed conceptual, analytical and problem-solving skills.
- An ability to gain and/or maintain credentialing as an AV Triage Practitioner.
- Valid Victorian Drivers Licence.

Working at AV
As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.
We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you're ready to play an integral role and deliver results that make a real difference, we want to hear from you
The position will be paid in accordance with the Ambulance Victoria Enterprise Agreement (AVEA) 2020.
How to apply
- A covering letter
- A resume
- Document addressing the Key Selection Criteria (these can be found on page 3 of Position Description)

At all levels of our organisation, a diverse and inclusive workforce allows us to deliver Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people.

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