Triage Practitioner

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At Ambulance Victoria we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to the Victorian public, you join a team dedicated to bringing our vision of ‘Outstanding emergency health care every time' to life.
Due to ongoing expansion, Ambulance Victoria is currently seeking Division 1 Registered Nurses and Registered Paramedics for Triage Practitioner opportunities based in our Operational Communications Division.
Primarily located in Burwood in the eastern suburbs of Melbourne, Triage Practitioners undertake a rotating roster in a 24-hour, 7-day work environment. Working either 21 (part-time) or 42 (full-time) hours per week, your rostered shifts will be between 10 to 12 hours each in length and incorporate morning, afternoon, and night shifts.
About the role
Reporting to Team Leaders, the positions perform a critical function within Ambulance Victoria, acting as a coordination point for “000” callers who do not require emergency ambulance intervention and who can be better managed through an alternative service provider.
This role will enable you to use your clinical knowledge and skills in secondary patient triage and assessment. Your responsibilities will include, but are not limited to:

- telephone triage of 000 calls
- referral to appropriate service providers within healthcare and community-based organisations
- escalating calls back into the emergency ambulance system
- operation of industry-specific communication systems
- engagement with internal and external stakeholders to determine a coordinated response
- rostered shifts to support the 24/7 service delivery requirement

About you

**To be considered for this position you will either be an**:

- AHPRA registered Division 1 Nurse, and a minimum of 4 years post qualification experience that includes:
Triage nursing and/or emergency department patient care OR Experience working in a Secondary Triage setting for an ambulance service
Additional experience in the following areas is highly desirable:

- Cardiac, cardiothoracic or intensive care qualified nursing
- Community or primary care nursing
- Mental health nursing

OR
- AHPRA registered qualified Paramedic: a minimum of 4 years post qualification experience working for an Emergency Ambulance Service or Experience working in a Secondary Triage setting for an ambulance service

**You will also need to possess**:

- Evidence of an Australian Health Practitioner Regulation Agency registration
- Current Victorian Working with Children Check or ability to obtain this prior to commencement

Working at AV
We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you're ready to play an integral role and deliver results that help make a real difference, we want to hear from you
Successful applicants will need to have received the mandated COVID-19 vaccinations and be willing to complete pre-employment screening including a Police Check.
All applicants must have unrestricted working rights in Australia.
The commencement salary for these positions is $124,010 per annum, pro-rata in alignment with the AMBULANCE VICTORIA OPERATIONAL EMPLOYEE CLASSIFICATIONS (2020 Enterprise Agreement) plus 10.5% superannuation. All staff are required to complete 8 weeks induction and training at full time hours prior to being eligible for a part time (pro-rata) contract.
How to apply
- A cover letter outlining your interest in the position and linking your experience to the position
- An up-to-date resume providing detail of your clinical skills

Our diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people.