User Support Officer

**_Everyone plays here_**

**_ Drive Innovation and Support Excellence with the Office of Sport_**
- Join Our High-Performing Team as a User Support Officer
- Salary ranges from $97,027 to $107,059 + super & leave loading.
- Temporary full-time opportunity up to 12 months, based at Sydney Olympic Park location - flexible work arrangements will be considered.

**About the role**

As a User Support Officer, you will be working in a high performing and supportive team responding to direct customer support requests, providing training, and facilitating system configuration activities. You will also assist in developing business-related resources like user guides and training materials, conduct research and analysis to prepare reports, and contribute to continuous improvement initiatives.

This role is not an IT/Service Desk position but focuses on supporting the Office of Sport's internal systems and enhancing user experience.

For more information read the full Role Description: Role Description - OCR - User Support Officer

**About You**
- Strong communicator, able to explain system-related issues to both technical and non-technical audiences.
- Open to adapting to new ways of working when technologies and systems are upgraded.
- Excellent problem-solving skills and ability to work autonomously in a fast-paced environment.
- Experience delivering training to a diverse and geographically dispersed audience.
- Committed to delivering high-quality outcomes aligned with business goals and timelines.
- Preferred experience with Momentus and Envibe systems.
- Microsoft excel experience preferred.

**About us**

The Office of Sport is the lead NSW Government agency for sport and active recreation. We offer a career with purpose and work that makes a difference delivering on our purpose of ‘Everyone Plays Here’. We are a unique workplace, where no two days are the same

Our work is spread across NSW, with ten Sport and Recreation Centres, five Olympic Sport Venues and offices throughout the state. We provide leadership, policies, programs, funding and infrastructure to enabling participation in sport and active recreation. Our work makes a difference - improving health outcomes, connecting communities and making a stronger NSW.

Our team members are collaborative, creative, hardworking and innovative, brought together by a common goal of ensuring sport and active recreation is accessible for all people in NSW.

**How to apply?**
- A cover letter outlining your relevant experience to the role (maximum 1 page)
- An up-to-date CV outlining experience, skills & achievements relevant to this role (maximum 5 pages)

You will also need to arrange a Working with Children Check at your own expense.

**Applications close**: Sunday, 11 May 2025 at 11.50pm

**What’s in it for you?**

The Office of Sport offers you the opportunity to make a direct, shared contribution and difference to sport and recreation in NSW and have a positive impact on quality of life of our clients. We offer a family-friendly and flexible working environment, competitive salaries, and generous leave entitlements. Our benefits include salary packaging, access to the Fitness Passport, the Employee Assistance Program, and free onsite parking.

Inclusion is a huge focus for the Office, internally and externally. In addition to actively promoting employment for women, people with disabilities, Aboriginal and Torres Strait Islanders, LGBTIQA+ individuals, and those from culturally and linguistically diverse backgrounds, we are also committed to increasing opportunities for everyone to participate in sport and active recreation. We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging.
- A talent pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months._