End User Support Analyst

Our Purpose
Here at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for the communities we live in whilst embodying a culture of trust and respect for employees and customers alike.

The Nuts and Bolts

Why You Want to Join Us - Our Team and Culture, Benefits, Career Growth and Flexibility
We are local at heart, yet world-class in capability. We’ve managed to maintain our local family feel whilst expanding globally across Australia, ASIA, US and the UK. In the regions we continue to grow and actively support local workforces and their families and we are focused on facilitating an environment that encourages our employees to strive to imagine what’s possible, challenge the status quo and put forward fresh, diverse thinking. For our employees, this results in such fantastic perks as:

- SALARY - A competitive salary package with annual performance reviews with the goal of taking care of and retaining the best talent.
- BENEFITS - Amazing benefits such as free Healthcare and Life Insurance from leading providers and access to online training portals to help you gain official industry certificates and we even cover the examination costs if you are successful
- DEVELOPMENT - Due to our strong focus and dedication towards employee development, we have the aforementioned in-house training plus our meticulous ‘career framework’, which helps map the next steps of your career and what you need to do to get to where you want to be.
- OPPORTUNITIES - Having a large scale, globally respected IT organisation on your resume will do wonders for your prospects, and with a 7000 strong workforce, there are many long-term opportunities to progress within.
- FLEXIBILITY - A supportive and flexible working environment in up-to-date modern workplaces with a 37.5 hour working week and scope for remote or hybrid working.

About the Role
As an End User Support Analyst, you will be responsible for the provision of all aspects of End User Services to Datacom’s customers. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/fix support, remote support, software deployment and relocation services.

**Please note that to be eligible for this role, you must be an AU Citizen or Resident**

What You’ll Do
As an End User Support Analyst, you will be accountable for, but not limited to:

- Support of desktop, infrastructure and services across multiple technology streams including, Hardware, Software, Networks, Server, Printers etc
- Asset refresh, relocation deployment and decommission maintaining data integrity within the CMDB
- Create and maintain knowledge and technical documentation to ensure information is accurate and up to date including but not limited to Troubleshooting, How To Guides, Operational procedures, Build documentation, Operational acceptance testing documentation and configuration management records
- Identify CSI opportunities including technical solutions, gaps in knowledge and documentation and automation that deliver efficiency or cost savings internally and externally.

What You’ll Bring
To be successful in this role, you will have demonstrated working technical knowledge of the following:

- Laptops, Desktop PC's, printers, media and audio-visual equipment, BYOD and mobility
- Windows 10, Office 365, SharePoint, OneDrive, Remote Tools, Antivirus
- Active Directory, Azure, Intune, SOE imagining
- You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.