IT End User Support Analyst
2 days ago
IT End User Support Analyst
Slater and Gordon Lawyers are a leading personal injury and class actions law firm where every member of our team has a shared passion for our clients: we are people caring for people.
Our commitment to our people includes offering genuine work-life balance, with a hybrid work environment allowing them to split their time between home and the office. We recognise and reward high performance and have outstanding employee benefits including a week of shutdown leave, paid parental leave, extra-long service leave, together with various ongoing learning and professional development opportunities.
About the role
We're looking for a hands-on IT End User Support Analyst to join our Shared Services IT team. In this role, you'll be the first point of contact for our people when technology isn't working as it should. From fixing laptops and mobiles to setting up AV for important meetings, you'll make sure our staff can stay productive and confident with their tech.
What you'll do?
- Provide day-to-day support for hardware, software, mobile devices, conferencing tools and collaboration platforms.
- Set up and support audio-visual technology for meetings, presentations and Board sessions (onsite and virtual).
- Troubleshoot issues quickly, escalate when needed, and work closely with IT infrastructure, security and engineering teams.
- Support new starters with onboarding and technology training.
- Log, update and close support tickets in ServiceNow, keeping users informed along the way.
- Document solutions and contribute to the knowledge base to improve self-service options.
- Assist with networking, phone patching, operating system/software deployment, and equipment audits.
What will you bring?
- Experience providing IT support in a service desk or desktop environment.
- Knowledge across hardware, software, AV/conferencing and networking.
- Strong problem-solving skills with the ability to manage competing priorities.
- An exceptional service mindset with demonstrable experience supporting C-level executives
- A self-starter as you'll be the sole support in our Sydney region.
- Experience with ServiceNow is essential.
What next?
If you are interested in this opportunity, please apply directly to Slater and Gordon. We prefer to talk with you personally and are not accepting applications from recruitment agencies.
To be eligible for this position, you must be an Australian citizen, a permanent resident, or hold a valid visa with full and unrestricted working rights in Australia. Proof of work rights will be required as part of the Slater and Gordon application process.
Acknowledgement of Country Slater and Gordon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all First Nations peoples today.
Diversity + Inclusion Slater and Gordon is committed to creating an inclusive workplace that values diversity and ensures equal opportunities for all. Slater and Gordon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes. We understand that everyone has different needs. If you require reasonable adjustments throughout the recruitment process, please let us know in your application.
-
End User Technologies
2 days ago
Sydney, New South Wales, Australia Deloitte Full time $120,000 - $180,000 per year:Job Requisition ID:39328End User Technologies - Senior EngineerLocation: Sydney/Western Sydney/Melbourne/Brisbane/AdelaideBusiness Unit: Enabling AreasOffering Portfolio: ITSBe part of market-leading projects with global scale and complexityThrive in an innovative, collaborative people cultureWe support flexibility and choice including flexible work...
-
Automation Test Analyst
2 weeks ago
Sydney, New South Wales, Australia Libran IT Full time $293,000 - $309,500 per yearRole SummaryWe are looking for a skilled and detail-orientedAutomation Test Analystto join our clients QA team. The successful candidate will be responsible fordesigning, developing, and maintaining automated test scripts using Playwright for modern web applications. Working closely with developers, product owners, business analysts, and QA team members, you...
-
Application Support Analyst
2 weeks ago
Sydney, New South Wales, Australia The Royal Australian & New Zealand College of Radiologists (RANZCR) Full time $80,000 - $120,000 per yearAbout the CollegeThe Royal Australian and New Zealand College of Radiologists (RANZCR) is a non-profit peak membership body dedicated to advancing patient care in the clinical radiology and radiation oncology fields across Australia, New Zealand and Singapore.We are committed to improving health outcomes for all, by educating and supporting clinical...
-
Sydney, New South Wales, Australia BURGEON IT SERVICES Full time $80,000 - $120,000 per yearPosition Summary:The Senior Technical Business Analyst is responsible for understanding and managing business requirements related to Data Quality initiatives. This role ensures that solutions meet business needs and contribute to reliable, efficient end-to-end operations across the enterprise.Key Accountabilities:Facilitate workshops to define user stories,...
-
Automation Test Analyst
2 days ago
Sydney, New South Wales, Australia FinXL IT Professional Services Full time $80,000 - $120,000 per yearAutomation Test Analyst (Contact Centre)Join FinXL - Help Transform Enterprise IVR and Contact Centre SystemsAustralian Citizenship required, or ideally NV1FinXL Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we've been delivering high-value ICT...
-
Manager - Technical End User Support
1 week ago
Sydney, New South Wales, Australia Veeva Systems Full time $100,000 - $140,000 per yearVeeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.At the heart of Veeva are our values: Do the Right Thing, Customer...
-
Manager - Technical End User Support
2 weeks ago
Sydney, New South Wales, Australia Veeva Systems Full time $120,000 - $150,000 per yearTeam: Product SupportCity: SydneyCountry: AustraliaVeeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.At the heart of...
-
Manager - Technical End User Support
4 weeks ago
Sydney, New South Wales, Australia Veeva Systems, Inc. Full timeVeeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.At the heart of Veeva are our values: Do the Right Thing, Customer...
-
Business Analyst
2 weeks ago
Sydney, New South Wales, Australia The Royal Australian & New Zealand College of Radiologists (RANZCR) Full time $80,000 - $120,000 per yearAbout the College:The Royal Australian and New Zealand College of Radiologists (RANZCR) is a non-profit peak membership body dedicated to advancing patient care in the clinical radiology and radiation oncology fields across Australia, New Zealand and Singapore.We are committed to improving health outcomes for all, by educating and supporting clinical...
-
Application Support Analyst
2 weeks ago
Sydney, New South Wales, Australia Gilbert + Tobin Full time $80,000 - $120,000 per yearJob DescriptionAbout usGilbert + Tobin is built on enduring values of excellence, trust, respect, integrity and good corporate citizenship. We are a leading firm with over 500 lawyers, trusted by our clients to navigate today's increasingly complex world.We are purpose-built for our clients' most complex work - across transactions, disputes and regulation....
