
End User Support Associate
5 days ago
**_Bring your ideas. Make history. _**
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital.
With over 239 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what **#LifeAtBNYMellon **is all about.
We’re seeking a future team member for the role of **End User Support Associate **to join our **Workplace Technology Services Engineering Team **. This role is located in Australia (Sydney), hybrid.
You’ll make an impact in the following ways:
- Provide and deliver onsite technology services for end-users on all Technology-related activities - primarily hardware reimaging, deployment, and maintenance, as well as software installation and support within the SLA.
- Respond to technology support required during incident management, including impact analysis, end user engagement and on-call support.
- Update existing knowledge base for commonly encountered issues with specific root cause and mitigation measures.
- Support Senior stakeholders and Executives.
- Support room video conferencing system, client-meetings, and large-scale business events.
- Provide smart-hands assistance for Infrastructure services including network and server support which includes early morning and/or weekend support whenever necessary.
- Provide essential support for ongoing technology projects and initiatives.
- Manage technology support for employee onboarding and offboarding activities including technology orientation.
- Administer and manage support processes and procedures, keeping them organized and well maintained especially asset movement, inventory management and regular asset attestations.
- Collaborate with the global peers to identify and implement deliverables to improve operational efficiency.
- Regularly maintain equipment which are off network through established standard operating procedures.
- Contribute to the achievement of team objectives.
To be successful, we’re seeking interest in the follow areas:
- Bachelor's degree in a related discipline or equivalent work experience required.
- 3-5 years of experience in technology end-user support (desk side support)
- Experience in end user support at Financial Services Industry is a plus.
- Possess a positive outlook towards changes in a fast-paced work environment and being highly resourceful with a ‘can-do’ attitude.
- Willingness to “own” and be accountable for issues through resolution.
- Ability to multi-task, prioritize and effectively perform in a high-pressure situation such as urgent issues and facing distressed users.
- Excellent teammate with appreciation for diverse culture at workplace.
- Committed in delivering quality service to clients.
- Experience working as part of Global Technology support team such as helpdesk, deskside support is an advantage.
- Foreign Exchange trading room support and/or experience in the securities or financial services industry is a plus.
**Technical skills**:
- Excellent in Windows OS environment, M365 environment, OSX platform and mobile device support including Intune Mobile Device Management.
- Excellent written and verbal communication skills. Flexible style to adapt to situations and responsibilities.
- Experience in using Video Conferencing systems, SCCM, Active Directory, and Remote support tools.
At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards:
- Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion
- Bloomberg’s Gender Equality Index (GEI)
- Best Places to Work for Disability Inclusion, Disability: IN - 100% score
- 100 Best Workplaces for Innovators, Fast Company
- Human Rights Campaign Foundation, 100% score Corporate Equality Index
- CDP’s Climate Change ‘A List’
- Forbes Blockchain 50
Our Benefits:
BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
**BNY Mel
-
End User Technologies
1 week ago
Sydney, New South Wales, Australia Deloitte Full time $120,000 - $180,000 per year:Job Requisition ID:39328End User Technologies - Senior EngineerLocation: Sydney/Western Sydney/Melbourne/Brisbane/AdelaideBusiness Unit: Enabling AreasOffering Portfolio: ITSBe part of market-leading projects with global scale and complexityThrive in an innovative, collaborative people cultureWe support flexibility and choice including flexible work...
-
IT End User Support Analyst
1 week ago
Sydney, New South Wales, Australia Slater and Gordon Lawyers Full time $60,000 - $90,000 per yearIT End User Support AnalystSlater and Gordon Lawyers are a leading personal injury and class actions law firm where every member of our team has a shared passion for our clients: we are people caring for people.Our commitment to our people includes offering genuine work-life balance, with a hybrid work environment allowing them to split their time between...
-
Customer Marketing Manager
3 days ago
Sydney, Australia Interface, Inc. Full timeThe purpose of this position is to drive engagement with the company’s customer base focusing on Architects, Designers and End Users, turning customers into brand adorers. This role will create effective strategies that will promote long-term growth by developing and implementing customer centric marketing initiatives and campaigns; planning events,...
-
End User Support Analyst
24 hours ago
Sydney Olympic Park, Australia Thales Full timeAt Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive - and that it’s all driven by human intelligence. Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and...
-
IT End User Support Analyst
4 weeks ago
Sydney, Australia Slater and Gordon Lawyers Full timeSlater and Gordon Lawyers are a leading personal injury and class actions law firm where every member of our team has a shared passion for our clients: we are people caring for people. Our commitment to our people includes offering genuine work-life balance, with a hybrid work environment allowing them to split their time between home and the office. We...
-
End User Computing Manager
1 week ago
Sydney, Australia I-MED Full timeAcross Australia, I-MED Radiology Network operates 250 clinics and performs over 6 million patient procedures each year, making us one of the largest providers of medical imaging in the world. With over 350 doctors and 4,000 staff actively sharing clinical knowledge and expertise, a consistently high level of service is assured across all clinics. Reporting...
-
Manager - End User Experience
4 weeks ago
Sydney, Australia Compass Group Pty Limited Full timeOverview Compass Group is listed on the London Stock Exchange (Top 20) and is the global market leader in providing food and a range of support services to customers in the workplace, schools and colleges, hospitals, at leisure and in remote environments. We operate in over 50 countries, employ over 600,000 people, and are a recognised top 10 employer...
-
Associate, IT Support
3 days ago
Sydney, Australia Bain & Company Inc Full time**Associate TSG Support/ IT Support** Sydney **WHAT MAKES US A GREAT PLACE TO WORK** We are proud to be consistently recognized as one of the world’s best places to work, a champion of diversity and a model of social responsibility. We are currently #1 ranked consulting firm on Glassdoor’s Best Places to Work list and have maintained a spot in the top...
-
Head of End User Services
1 week ago
Sydney, Australia Canon Full timeBe the driver of our End User Services transformation journey - Manage operations and large teams across Australia and the Philippines - Experience a collaborative team culture and supportive management - Open to multiple locations - Sydney and Melbourne preferred **About us** As a market leader in Business Process Optimisation and IT services for over 20...
-
End User Computing
1 week ago
Sydney, Australia Kaplan Full time**Max term contract located in Sydney, Melbourne or Brisbane**: - **Hybrid working arrangements - 2 days in the office and 3 days WFH** **26 days’ annual leave, including one for your birthday and other great benefits** **Role**: We are looking for a proactive and technically skilled **End User Computing (EUC) Specialist** to join our collaborative IT...