Team Leader Administration

**TAFE NSW Life-Changing Careers**

**Team Leader Administration**

**TAFE Digital Strathfield**

**Temporary Full Time till 30 June 2025**

**Base salary of $91,272 - $98,291 per annum plus employer’s contribution to superannuation and annual leave loading**

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At TAFE NSW, we are dedicated to life-changing impact.

That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, how we work and inspire our performance.

**We invest in our people**

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.

**About the role**

The Team Leader Administration is responsible for managing a team in the delivery of customer focused administration, student support and other general operational activities for future and current TAFE NSW customers to support a successful student experience and to support skills teams with processes and system related tasks.

**_This is a 5-day-a-week onsite role located at the Strathfield campus._**

**About You**

In this role, you will oversee administration team activities/work allocation and develop relationships across TAFE NSW business lines to deliver current future operational objectives. You will undertake supervisory and coordination activities, coordinate team projects and contribute to broader delivery initiatives to meet quality, compliance and regulatory standards, support process improvements and delivery of an outstanding customer experience to future and current TAFE NSW customers.

You will bring demonstrated ability to motivate and build team capabilities in product and process knowledge, systems, practices and techniques to achieve high levels of services delivery and customer experience standard as well as applied practical knowledge of systems, technology and practices to manage customer service/ administrative type activities and resourcing across variant work volumes, specialisations and channels.

To find out more about the role, click to view the Position Description.

**Our commitment to Diversity, Equality, and Inclusion**

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks.

If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.

**Applications close 11.55pm AEDT Sunday 27 October 2024**
- Your current resume (PDF)
- Certified copies of your qualifications (if applicable, uploaded as a single PDF document)

**Targeted Question 1**

How will you foster collaboration and address any conflicts or challenges within your team to ensure a highly motivated and cohesive team that supports achieving desired outcomes/results for business?

**Targeted Question 2**

Provide an example of how you have put in place systems to ensure the efficient and effective provision of an administrative service. What was your biggest challenge and what action did you undertake to address the challenge.

This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct.

To be eligible for positions at TAFE NSW, you need to be an Australian Citizen or Permanent Resident of Australia or a New Zealand citizen with a current New Zealand passport.

An eligibility list, valid for 18 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant, may be filled via this recruitment.