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Communications Administrator

3 weeks ago

Strathfield, Australia Alpha Edge Clinic Full time

We are seeking a dynamic individual to join our team as a Communication Superstar. This role is pivotal in ensuring seamless communication with our valued customers. As a communication administrator, you will be responsible for various tasks aimed at enhancing customer experience and satisfaction.

**Responsibilities**:

- **Scheduling Consultations**: Coordinate and schedule consultations between customers and relevant team members, ensuring timely and efficient appointment bookings.
- **Customer Calls**: Handle incoming and outgoing calls from customers regarding inquiries, appointments, and follow-ups. Provide exceptional customer service and address customer concerns professionally and courteously.
- **Appointment Management**: Manage the appointment calendar effectively, ensuring accuracy and alignment with customer preferences and availability.
- **Follow-Up Communications**: Conduct follow-up calls with customers to gather feedback, address any issues or concerns, and ensure customer satisfaction post-consultation or appointment.
- **Documentation**: Maintain accurate records of customer interactions, inquiries, appointments, and follow-ups in the designated database or CRM system.
- **Team Collaboration**: Collaborate with other team members to ensure smooth coordination of customer communications and provide support as needed.

**Requirements**:

- **Exceptional Communication Skills**: Strong verbal and written communication skills with the ability to convey information clearly, concisely, and professionally.
- **Customer Service Excellence**: A customer-centric approach with a passion for delivering outstanding service and resolving customer queries effectively.
- **Organizational Skills**: Excellent organizational and multitasking abilities to manage multiple inquiries, appointments, and follow-ups simultaneously.
- **Attention to Detail**: Meticulous attention to detail to ensure accuracy in scheduling appointments and recording customer information.
- **Problem-Solving Skills**: Strong problem-solving skills with the ability to think critically and resolve customer issues promptly and efficiently.
- **Team Player**: Ability to work collaboratively in a team environment and support colleagues to achieve common goals.

**Preferred Qualifications**:

- Previous experience in a customer service or communication-related role is preferred but not mandatory.
- Familiarity with CRM software or appointment scheduling systems is an advantage.

**Job Type**: Part-time

Pay: $25.00 per hour

Expected hours: 24 per week

Schedule:

- 8 hour shift

Application Question(s):

- Must speak fluent english

Work Authorisation:

- Australia (required)

Work Location: In person