Continuous Improvement Manager

The Travel Corporation (AAT Kings) are looking for a Continuous Improvement Manager to join our Sydney team, based in Alexandria on a permanent, full-time basis. The Continuous Improvement Manager will assist the Business in driving and motivating the business and Operations Teams to achieve best practice, increase sales performance & exemplary customer service across our AAT Kings group.

**The Role**

This role reports into the GM Sales & Revenue and supports the Business and Operations Teams broadly across the AAT Kings Group. The role of Continuous Improvement Manager is to assess, monitor, and enhance business performance for our organization. In this role, you will analyse current practices and develop business process improvements as well as implement changes in workflows, systems and teams to ensure continuous company performance.

As a talented Continuous Improvement Manager with previous experience in in Project management, coaching and development of a team in a sales, operations and contact centre environment, your specific responsibilities will include:
**Project Management**:

- Coordinate internal resources and key stakeholders for the flawless execution of all projects
- Ensure that all projects are delivered on-time, within scope and within budget
- Develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
- Ensure resource availability and allocation
- Project planning and management
- Use appropriate verification techniques to manage changes in project scope, schedule and costs
- Measure project performance using appropriate systems, tools and techniques
- Report and escalate to management as needed
- Manage relationships within the contact centre and all departments
- Perform risk management to minimize project risks
- Establish and maintain relationships with Trade Partners
- Create and maintain comprehensive project documentation

**Contact Centre Support**:

- Establish and maintain relationships with contact centre and all departments
- Review statistics, identifying opportunities for improvement.
- Assist leaders with their department project plans
- Team Performance Management and Development

EXPERIENCE
- Previous experience in Project management
- Previous experience in the ongoing coaching and development of a team in a sales, operations and contact centre environment and related proven results.
- Demonstrated management and supervisory capability and skills that achieved desired successful business outcomes

KNOWLEDGE
- Ability to support, coach and develop staff to achieve targets and goals
- Broad Sales and Customer Service ethic within a large customer-based organisation
- Knowledge and experience with computer software such as Microsoft Word and Excel

COMPETENCIES
- Ability to prioritise and multi-task
- Problem solving skills
- Deadline adherence
- Ability to work under pressure and demonstrate flexibility
- Strong quality service attitude and approach
- A team player that pro-actively demonstrates and practices team work
- Responsive to team skill needs and in developing their capability
- Well-developed conflict resolution and negotiation skills
- Self-motivated
- Projects enthusiasm and motivation
- Possesses tact, diplomacy and an understanding of business confidentiality
- Excellent research skills
- Results focussed
- Attention to detail

How to Apply

If this opportunity gets you feeling excited about your career, and you are ready to take on a new adventure with The Travel Corporation, we’d love to hear from you. Simply click the APPLY NOW Button.

**About The Travel Corporation**

The Travel Corporation (TTC) is a highly successful, family owned and passionately run international travel group. Our philosophy is simple - to create enriching experiences for travelers by combining exceptional service and consistent quality, at great value. We strive to enhance and protect the communities we work in and to be a good corporate citizen. We actively encourage employee participation. Through partnering with TreadRight; our not-for-profit, we focus on making a positive impact on sustainable travel for the people and communities we visit, to protect wildlife and to care for our planet, all with the shared goal to #MAKETRAVELMATTER.

The Travel Corporation is proud to be an equal opportunity employer. We not only encourage and support diversity in the workplace, we celebrate it If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00 - $70,000.00 per year

**Benefits**:

- Employee discount
- Employee mentoring program
- Paid volunteer leave
- Parental leave
- Referral program

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Alexandria, NSW 2015: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

Work Location