Quality & Compliance Manager

**Opportunity**: Amazing opportunity for a Quality & Compliance Manager who wants to have ownership and work both on a local and global level.

**Location**: Alexandria (Sydney), Australia

The Quality & Compliance Manager is responsible for the developing and implementing the Company's quality management strategy, developing policies, processes, procedure, programs, and initiatives to improve operational performance and maintain required ISO certifications (9001, 13485, 14001).

The role also coordinates internal and external compliance requests in areas such as Modern Slavery, Environmental Management, and Occupational Health & Safety. Additionally, the manager oversees the collection of compliance-related information from suppliers and business partners as needed.

This is a standalone role with no direct reports. It reports to the VP of Global Operations, Quality & Compliance (US based) and collaborates closely with a globally distributed team of peers.

**Key responsibilities**:

- Maintain and continuously develop the Company’s Quality Management Strategy.
- Keep policies and procedures updated at all times through consulting with key stakeholders on current workflows, then drafting and updating procedures to align.
- Educate employees on the Company’s Quality Management approach and procedures and support all functions/levels to exemplify the quality culture within the company as part of daily routines to achieve company goals and objectives.
- Conduct internal audits across the Company's departments to ensure procedures are well understood, followed and current.
- Provide effective support regarding internal and external customer quality requirements by acting as liaison between customers, sales, operations, RMA and product to resolve quality issues.
- Use the Quality Management System (QMS) for the development of internal audit plans and conducting internal audits to ensure compliance with policies and procedures.
- Spearhead the ISO re-certification process for ISO9001, ISO13485, ISO14001.
- Compile and communicate internal and external audit findings to management and track to completion in the CAR/PAR (Corrective and Preventative Action) system.
- Support areas of the company where significant system nonconformance or deficiencies are identified using 8D principles and ensure that root cause is determined, verified, implemented, and validated.
- Manages Occupational, Health and Safety (OHS) procedures and implements required measures to ensure ongoing OHS compliance and helps to build a strong OHS focus throughout the organisation.
- Serves as quality issues expert in an effective manner by interacting as the primary contact with the suppliers, customers and internal stakeholders including XTG and other TTI entities.
- Distribute, collect and analyze customer feedback utilizing Net Promoter Score (NPS) to improve customer satisfaction.
- Receives and coordinates input to customers’ questionnaires relating to overall compliance, including but not limited to modern slavery, environment, employment conditions.
- Manage supplier related issues on behalf of the department to facilitate efficient and effective processes that contribute to improved company performance and enhanced customer satisfaction.
- Distribute, collect and analyze customer feedback utilizing Net Promoter Score (NPS) to improve customer satisfaction.
- Additional duties as assigned.

**Requirements**:

- Bachelor's Degree in related field (e.g. Business, Quality, Engineering) and 5 year's experience in quality and compliance or equivalent combination of education and experience is preferred
- Strong fundamental understanding of the ISO certification framework and principles.
- Ability to multitask and work with limited supervision on long-term ISO projects.
- Experience with modern slavery legislation and requirements.
- Comprehensive understanding of OHS regulation, guidelines and standards.
- Knowledge and understanding of sales, purchasing, product, vendors, warehousing, branch operations and systems.
- Ability to analyse operational processes and develop and recommend improvement strategies.
- Writes reports, business correspondence and presentations.
- Teamwork skills to encourage cooperation within various departments throughout the organisation.
- Strong attention to details.

**_Applicant must be an Australian Citizen or Australian Permanent Resident to be considered._