Ict User Support Officer

4 days ago

Adelaide Region SA, Australia HAYS Full time

An ICT User Support Officer role available for a SA Gov department based in Adelaide CBD.

**Your new company**
This SA Government Department is based in the Adelaide CBD and they are in the lookout for ICT User Support Officer to join their team

**Your new role**
The Service Desk Officer is a role within Digital & technical Services and is accountable to the ICT Service Manager for:

- Delivery of high quality, customer-centric ICT services in support of the Department's business needs.
- Ensuring the user support through the service desk including all channels (human, digital, self-service, automated) is carried out, required information is recorded, issues resolved or escalated in a timely manner.
- Providing input to maintaining policy, standards and procedures for the ICT Service Desk, and ensuring that the catalogue of supported ICT services is adhered to.
- Providing input to the design, implementation and continuous improvement of robust and practical service management processes

**What you'll need to succeed**
Experience of:

- Software installation/deployment (preferably SCCM)
- Diagnosing problems in a windows environment (Win10/Server 2012/16).
- Active Directory maintenance.
- Handling customer calls and resolving issues at the earliest stage.
- MS Exchange/Outlook Management
- Office365 and 2016

**What you need to do now**

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2706533

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