ICT Support Officer

4 weeks ago

Adelaide, South Australia Codan Limited Full time
Overview

ICT Support Officer role at Codan Limited. The position is based in Australia, Adelaide, SA.

Key Responsibilities
  • Deliver face-to-face IT support for staff based in the Adelaide office.
  • Provide responsive IT assistance to remote users worldwide via phone, email, and ticketing systems.
  • Triage helpdesk issues by answering calls, managing tickets, and prioritising or escalating as needed.
  • Collaborate with internal stakeholders and external service providers to ensure effective solutions.
  • Maintain and improve documentation, including Standard Operating Procedures (SOPs) and user guides.
  • Contribute to special projects that enhance processes, tools, and systems across the business.
  • Ensure all activities align with Codan's Quality Operating System and business standards.
  • Foster strong professional relationships and clear communication across teams.
About You

The ideal candidate will hold a minimum Certificate IV in IT or relevant industry certifications, with experience in ICT helpdesk or desktop support, preferably within a corporate environment. Skills in hardware and software builds, troubleshooting, and fault resolution are essential, along with proficiency in MS Office, Windows OS, networks, and Active Directory. Knowledge of systems administration and the ability to triage and escalate IT requests when required are also highly regarded.

The role requires well-developed diagnostic, problem-solving, documentation, communication, and time management skills, underpinned by a collaborative, self-motivated, and adaptable approach.

Benefits And Culture

Our culture is supportive and collaborative. You will be part of a multidisciplinary team where we share our ideas and innovation is strongly encouraged. We are looking for someone with genuine passion and can-do attitude for what they do.

Our Head office is located in Mawson Lakes offering a spacious, modern facility, free secure onsite parking, easy access via public transport, and an onsite subsidised cafe. We also have recreational facilities including a gym, basketball and tennis court, as well as various game tables. Additionally, our staff are provided flexibility to meet the demands of family life, a child-friendly parenting room, and a variety of staff events to connect with colleagues across the Codan Group.

How to Apply

Interested in a career with us? Simply click on APPLY and we'll be in contact shortly.


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