Workforce Capability Support Officer

2 days ago

Burwood East, Australia Emergency Services Telecommunications Authority (ESTA) Full time

Job Function: People and Culture
- Date Posted: 11 Jul 2025
- Job Requisition ID: 2274
- Impactful support role, working in a highly dedicated specialist team
- Opportunity to make a meaningful contribution to TZV’s workforce
- Permanent, full-time role, with hybrid work arrangement

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria is deeply committed to the community it serves and is among the most dedicated and highly skills in its field.

About the Role

The primary focus of the Workforce Capability Support Officer is to provide administrative support for the TZV Registered Training Organisation (RTO) and Workforce Capability activities.

Responsibilities will include working as part of a multi-disciplinary team to complete scheduling of course activities to our new and existing employees, data entry into a student management system (e.g. VETtrak), Learning Management System (Moodle), compliance review and checking, assisting the RTO team in general and facilitating TZV RTO staff.

Day to day responsibilities include:

- Scheduling of end-to-end training and development activities across the organisation
- Engage with internal and external stakeholders to identify training needs and align expectations
- Support RTO administration, including student enrolments, attendance, results and reporting
- Provide analysis and advice on scheduling impacts to support operational performance
- General administrative support; including organising meetings, agendas and minutes

About You
- Good understanding of an enterprise-based learning environment
- Understanding of the Victorian VET Statistical Collection Guidelines
- Ability to prioritise and organise tasks, and problem solve
- Excellent written and verbal communication skills
- Strong interpersonal skills, and the ability to work with a wide range of stakeholders

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

- Employee assistance program for employees and eligible family members
- Discounted health insurance, banking services and gym membership
- ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
- Free staff parking at all our sites
- Salary packaging options after an initial service period

How to Apply

**Applications must be submitted by 11.59pm, Sunday 20 July 2025.**

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