Operational Oversight Associate

**About Vanguard**

More than 45 years ago, John C. Bogle had a vision to start an investment company that did things differently. A company with no external shareholders. Where all the profits were invested back into the business and used to lower costs. Evidently, it was as bold as it was brilliant. To this day, Vanguard Group still has no external shareholders. That means no share prices to protect, and no profits to generate for outside owners.

Today, Vanguard is one of the world’s largest investment management companies, serving more than 50 million investors worldwide. For more than 25 years Vanguard Australia has been supporting individual investors, financial advisers, and superannuation members to achieve their long-term financial goals.

**Our Team and Opportunity**

To join the Personal Investor Operations team, who oversee our third-party vendors supporting our operational activities. Our partners range from listed and unlisted share registries, platform administrator, custodians, brokers, and banking providers, for Vanguard Australia’s retail, super and intermediary channels.

In this role, you will have the opportunity to participate in the development, implementation, and administration of various Operations strategic initiatives, with a direct focus on ensuring a positive client experience. You will also actively participate in the oversight and management of numerous outsourced vendors.

Reporting to the Manager, Platform Oversight and joining a broader team of Personal Investor Operations professionals, the Associate, Platform Oversight will be responsible for supporting in the evolution and implementation of the control management framework and collaborating with business partners to ensure a robust control framework is in place and maintained.

**Core Responsibilities**
- Independently identify and resolve complex operational issues.
- Oversee operating procedures, monitor operational metrics, and ensure the team delivery of accurate and timely processing based on daily goals.
- Develop team processes and procedures to improve operational effectiveness.
- Contribute to the design, implementation and performance of control activities in support of compliance with regulatory and platform obligations.
- Provide assistance and training support as needed to recognise and develop other crew members.
- Foster an inclusive team environment driven by open communication, teamwork, and accountability.
- Advocate and support a culture of continuous improvement, coupled with providing the foundational support for effective change management in line with new ways of working.
- Establish and maintain effective working relationships with external clients and business partners that include third party vendors.
- Working as a partnership with third party vendors, proactively foster effective communication, providing feedback, action items and enhancing our oversight controls for outsourced vendor relationships.
- Work flexibly, participate in special projects and perform other duties as assigned, including support and cross-training within the Personal Investor Operations division.

**What we are looking for**
- Demonstrated experience in Investment Operations, Registry and/or Oversight Functions will be highly regarded.
- Demonstrated ability to think critically and make informed decisions
- A proactive attitude towards building and managing stakeholder engagement.
- A desire to learn, ability to self-direct work and eagerness to contribute to team success
- Team Player with strong client service focus and good interpersonal skills.
- Demonstrated experience effectively communicating with internal and external stakeholders, within a dynamic and fast-paced environment

**Specialisations that will make an impact**
- Experience in and sound knowledge of the investment management industry.
- Experience in Platform and Registry process flows is highly desirable.
- Understanding of fund structures, financial instruments, regulatory environment, and funds industry.
- Familiarity with or experience in Business Continuity Management procedures.
- Familiarity with risk management concepts and internal control operations would be highly regarded.
- Undergraduate degree in a related field or relevant experience in a similar role.

**Inclusion Statement**

Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified,