Operations Specialist, Platform Oversight

**About Vanguard**

Vanguard Australia has been helping investors achieve their long-term financial goals for over 20 years. Serving institutional and individual clients, and financial advisers, we offer investment solutions that are low-cost, diversified and robust through time.

With more than AUD $9 trillion in assets under management Vanguard is one of the world’s largest global investment management companies. In Australia we partner with institutional clients, financial advisers and individual investors to offer low-cost investment solutions. Our comprehensive range of managed funds, exchange traded funds (ETFs) and tailored investment solutions are built to support long-term investment success for our clients.

**Team and Opportunity**

Reporting to the Platform Oversight team manager and joining a broader team of Client Operations professionals, the Platform Oversight Specialist will be responsible for supporting the team as it performs daily oversight of our third-party providers servicing Vanguards retail clients.

This will be a key role maintaining and monitoring Australian retail investor platform operations and their outsourced vendors, and will participate in the development, implementation, and administration of various Client Operations strategic initiatives, with a direct focus on ensuring a positive client experience.

**What you will do**
- Represents Client Operations in future platform and product enhancements for AUPI, coordinates operational control and governance framework impacts and enhancements, participates in testing.
- Advocates and supports a culture of continuous improvement, coupled with providing the foundational support for effective change management in line with New Ways of Working.
- Establish and maintain effective working relationships with external clients and business partners that include third party vendors.
- Independently identifies and resolves complex operational issues.
- Provide assistance and training support as needed to recognise and develop other crew members.
- Fosters an inclusive team environment driven by open communication, teamwork, and accountability.
- Proactively foster effective communication, providing feedback, action items and enhancing our oversight controls for outsourced vendor relationships.
- Ability to work flexibly and participate in special projects and perform other duties as assigned.

**What we are looking for**
- Demonstrated experience in Investment Operations, Registry and/or Oversight Functions will be highly regarded. Demonstrated ability to think critically and make informed decisions.
- A proactive attitude towards building and managing stakeholder engagement.
- A desire to learn, ability to self-direct work and eagerness to contribute to team success.
- Team Player with strong client service focus and good interpersonal skills.
- Demonstrated experience effectively communicating with internal and external stakeholders within a dynamic and fast-paced environment.
- Demonstrated ability to lead, train, and motivate other crew members.
- Understanding of fund structures, financial instruments, regulatory environment, and funds industry would be well regarded
- Familiarity with or experience in Business Continuity Management procedures.
- Familiarity with risk management concepts and internal control operations would be highly regarded
- Undergraduate degree in a related field or relevant experience in a similar role.

**Inclusion Statement**

Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard’s core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

**How We Work**

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.