Student Advisor

**Salary**:HEP 5 $76,459 - $87,825 per annum + 17% employer superannuation
**Contract Type**:Full time, continuing
**Hours per week**:36.75
**Avaliable Positions**:x2
- Make a positive impact on the lives of our students
- Join a highly motivated and enthusiastic team
- The position may be required to work at any of the service centres across 6 campuses of the UniversityThis position is 100% on campus

**About Us**:
At Victoria University (VU), our aim is to be a global leader in dual-sector learning and research by 2028. Join us on the journey and help us achieve our strategic drives embedded in our _Strategic Plan 2022-2028: Start well, finish brilliantly. _One of the drivers “Thriving place to Study and Work” will enable us to continue to create places that our students and staff love to belong and feel immense pride

**About the role**:
Student Advisors play a pivotal role in supporting our students at Victoria University. As the first point of contact for current and future student enquiries, you will be supporting our students to navigate university systems and processes, their personal and academic goals, and setting them up to get the most out of their student experience.

In this role you will work 100% on campus, closely with our Advisory teams, Student Administration and college staff to support domestic, international, TAFE and higher education students. Our Service centres are across multiple campuses in the west.

**About the person**:
If you are a vibrant, team player that enjoys a fast paced and dynamic work environment, this role is for you. We are looking for a person that
- has a customer service mindset and wants to make a positive difference to the lives of our students,
- has experience in customer service roles and record management systems (preferably in student services)
- has the ability to collaborate and work effectively with colleagues and stakeholders to deliver exemplary student support,
- keeps a level head in busy and sometimes stressful situations,
- proactively identifies and resolves issues where possible and appropriately escalates where necessarycan equally work autonomously and collaboratively as needed

**Duties**:
An example of duties you may perform will include:

- Supporting students through case management by completing student progress appointments
- Providing accurate, timely and documented advice to students on a range of matters including course advice, administration, admissions, enrolment, fees, scholarships and advanced standing and on using student systemsIdentifying and implementing service and process improvements

**Why Join Us**:
VU provides competitive salaries, excellent superannuation, and a variety of benefits. The university fosters an environment where staff can excel, achieve their goals, and develop their careers. With a focus on diversity, inclusion, and family-friendly policies, VU supports both professional and personal well-being. For more information, please visit our Jobs at VU Webpage

**How to apply**:
For a copy of the Position Description, click **HERE**.

Applications must be submitted as a **single document**comprising:

- A c **over letter,**:

- Your **curriculum vitae/resume,**:

- Responses to the **Key Selection Criteria**:

- **Working with Childrens Check**

**NOTE: Applications that do not address the Key Selection Criteria will NOT be considered**

**Application Closing Date: 11:59pm Sunday 31st August 2025**Who to Contact?**

**_Our Commitment to Protecting Country: _**
- Victoria University honours its deep diversity as a foundation for collaboration and social progress. We will demonstrate sensitivity in respecting First Nation perspectives. We will ensure that we respect our Indigenous voices and commit to sustainable Protecting Country. We will take leadership responsibility, in all that we do, to improve the health and wellbeing of our local and global communities, and the planet that we share.**_Our Commitment to Progressive Inclusivity _**
- Victoria University welcomes and celebrates the diverse perspectives, identities, and backgrounds of all people. We are committed to progressive inclusivity as a core strategic priority. All members of the VU community have a responsibility to be inclusive, respectful and supportive of all. _
- We are committed to maintaining a workforce which reflects the community we serve, this means we strive to attract, retain, develop and empower talented individuals from all backgrounds. We encourage applicants who are Aboriginal and Torres Strait Islander peoples, people with disability, culturally and racially marginalised people, those from the LGBTQIA+ community, people from all ages and socio-economic backgrounds. We believe that a diversity of experiences and perspectives strengthens our community and fosters a more innovative, inclusive, and supportive working environment, where everyone feels they belong. _#LI-DNI