Care Coordinator

6 days ago

Blacktown, Australia Pearl Home Care- Greater Parramatta Full time

**ABOUT THE ROLE**

Home Care Package Coordinators are responsible for supporting Pearl Homecare clients in receipt of a Home Care Package. They are responsible for coordinating the delivery of care and services to clients and as required, for providing on call community care services to Pearl Homecare clients.

**ABOUT THE IDEAL CANDIDATE**

To be successful in this role, you must have the following:

- Comprehensive knowledge of issues associated with ageing
- Knowledge of the Aged Care Quality Standards
- Ability to undertake case management to a high standard that will identify the care and support needs of frail older people living in their own homes.
- Excellent presentation, and communication skills.
- Excellent documentation skills in a timely manner
- Strong organisational capabilities and good problem-solving skills.
- Computer literate and competent in the use of various app
- Self-motivated with a capacity to contribute significantly

**DESIRABLE**
- Qualification in Aged Care or Community Services or Certificate IV in Service Coordination or similar is highly desirable.
- Relevant experience in case management
- Current drivers’ license.
- Access to a registered and reliable vehicle with comprehensive car insurance.

**HOME CARE COORDINATOR RESPONSIBILITIES**
- Communicate with potential new clients to offer services and demonstrate the benefits
- Complete an initial telephone assessment to understand the person's needs and goals and to develop a care plan and schedule of supports
- Ensure that the client receives all required documentation and that service agreements are correctly completed and stored
- Ensure that all documentation and data entry processes are correctly completed so that services can be scheduled effectively and billed correctly
- Effectively manage any complaints and incidents, investigating as required and escalating when needed to resolve these appropriately
- Ensure all clients' reviews are completed by telephone when there is a change in need or at the intervals required for their program
- Refer clients for an ACAT assessment for Home Care Package (HCP) eligibility were indicated
- Encourage feedback from your clients

**BENEFITS**
- Generous hourly rate of $30 - $32 plus Super
- Flexible working environment
- Employee Assistance Program and Staff Wellness Program
- Ongoing training and professional development opportunities

**Job Types**: Full-time, Part-time, Casual
Part-time hours: 30-40 per week

**Salary**: $52,571.24 - $60,658.82 per year

**Benefits**:

- Professional development assistance
- Referral program

Schedule:

- 8 hour shift

Supplemental pay types:

- Annual bonus
- Performance bonus

**Education**:

- Certificate I - IV (preferred)

**Experience**:

- care coordinator: 1 year (required)

Work Authorisation:

- Australia (preferred)

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