Client Partnership Manager

Keen to join a fast-paced business operating at the heart of the payments
- We offer a very competitive bonus structure with this role
- Want to join a company offering flexibility through a hybrid working model?

**Our client’s success is our success. And you make it happen.**

Payment systems are complex, regulated and everchanging. We are an established market leading brand who are focused on driving client growth. We’re at the forefront of innovation punching above our weight. We’re enabling the future for our clients through tech like NPP and open banking.

We are an unlisted public company and one of five licensed banks in Australia with full direct connectivity and production capability across all domestic payment systems. Whilst the major banks leverage this capability for their consumer and business clients, our B2B model focuses on enabling other banks, fintech’s and corporates to deliver innovative and competitive payment and digital solutions to their clients and customers.

**We are looking for a Client Partnerships Manager to join our Client Partnerships team.**

This role reports into the Senior Manager, Client Partnerships. The main aim of this role is to proactively work with assigned key clients to understand their short
- and long-term objectives, focusing on profitable mutual business development opportunities, with the aim of enhancing the overall commercial relationship between Cuscal and each client.

Based on a thorough understanding of each client's needs, the Client Partnerships Manager facilitates growth in each client's product offering, improving operational efficiency and enhancing client satisfaction with Cuscal's service and products.

**As Cuscal’s Client Partnerships Manager your responsibilities will include but not limited to the following**:

- Key Account Management of client portfolio for mutual business growth and strengthening our overall relationship with Cuscal’s key clients.
- Enhance the overall commercial relationship between Cuscal and each client through development of tailored and professionally delivered business objectives.
- Pursue opportunities to cross-sell and upsell to current clients.
- Be the key client advocate internally and provide supporting education for client concerns and opportunities.
- Be abreast of market trends and competitor knowledge to remain a market leader in the industry.
- Offer outstanding customer service to retain and grow client relationships.
- Create and implement business strategies to meet the business objective goals and revenue targets.
- Accountable for being the primary escalation point and facilitate major Strategic and Operational issues resolution.

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**About You**

This a highly visible role within the business. It requires exceptional relationship management skills at a senior level along with a comprehensive understanding of the electronic payment industry for the role to be a success.

For this reason, we request that you have the following experience:

- Demonstrable experience (minimum 5 years as a guide) in key account management with a proven track record of business development and complex relationship management.
- Experience in a B2B environment and have an in-depth insight of the electronic payment industry.
- Well versed in commercial and regulatory environment in which Cuscal operates in.
- Natural collaborator and your ability to influence action and outcomes across a broad range of stakeholders and clients will ensure success in this role.
- With a strong focus on negotiating commercial relationships at the B2B level your expertise in managing client business plans is paramount in this accelerated environment.

**Why Cuscal?**

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We are in the rapidly evolving world of payments, and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits.

**Next Step**

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