Pricing & Product Operations Analyst

Join the change. Together, we’ll make history.

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in.

About the role:
The Pricing & Product Operations Analyst, within the Product Operations and Development team, focuses on maintaining business requirements for AGL’s energy products to support overall strategies. This role will provide data, insights, and expertise to help Customer Markets deliver competitive products while optimizing gross margin and balancing acquisition, retention, and cross-sell/upsell objectives.

The Analyst will collaborate with the Pricing & Product Operations Manager on acquisition and retention initiatives, ensuring effective customer experiences in product and pricing interactions. Key responsibilities include overseeing product system processes for compliance, accuracy, and timely delivery, while minimizing SAP-related errors.

What you’ll be doing:
- Delivery of innovative products and campaigns that enhance customer acquisition and retention, ensuring compliance and accuracy in all related documentation.- Spearhead diverse projects focused on error remediation, new product structures, and regulatory compliance, playing a key role in shaping the product landscape.- Contribute to portfolio efficiency by driving product sunsetting and decommissioning efforts, making way for streamlined offerings.- Work alongside various teams to define and enhance operational activities that support energy products and pricing communications, fostering a collaborative environment.- Champion a zero-tolerance policy for errors in product and pricing systems, significantly impacting operational integrity and customer trust.- Build strong relationships with key stakeholders to facilitate open communication regarding marketing strategies and ensure alignment with service level agreements.

About you:
- Previous demonstrated experience within an operations role, preferably within Product and Pricing- Ability to manage and work through complexity.- Strong time management skills with the ability to juggle conflicting priorities.- Strong analytical skills.- Strong written and verbal communication sills with the ability to articulate clear and concise information.- Strong stakeholder management skills with the ability to engage and work collaboratively with cross-functional business areas across AGL.

At AGL, we offer a wide range of benefits including:
- Flexible working options including hybrid work.- Discounts on energy, telcos and solar plans.- Participate in Energise - our reward & recognition program.- Access 20 weeks of paid parental leave for the primary carer.- Access to an additional week of recharge leave per year.- Play an active role in our diversity & inclusion initiatives.- Novated leasing and Electric Vehicle subscriptions.- Access to study assistance, AGL’s share purchase plan and insurance deals.
- _Benefits may change over time and vary based on role type and location._

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit:
AGL is a Circle Back Initiative employer - we commit to respond to every applicant.
- Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary._
- AGL Privacy Policy_
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Location:
Docklands VIC 3008

Job Family Group:
Business and Organization Analysis Management