Customer Service Agent

7 days ago

Melbourne, Australia Acquire BPO Full time

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

Are you ready to join an exciting and rapidly growing customer service project, working with awesome people within a fun and supportive work environment?

If so, Acquire BPO has an opportunity for you

We are looking for passionate and experienced Customer Service Representatives to assist us with providing an exceptional customer experience for a start up internet provider

About the role
- Respond to general health insurance enquires
- Handle calls regarding claim status, estimates and eligibility
- Record customer interactions clearly
- Assisting customers with payments
- Assisting with customer account related issues
- Maintain accurate customer account information
- Handling large volume of calls daily

Skills and Experience
- Excellent in customer service and great problem solving skills.
- Experience in a call centre environment
- Able to communicate with professionalism, across all support platforms.
- Demonstrate strong communication and computer skills
- Motivated to deliver and achieve Key Performance Indicator’s (KPI’s)
- Strong attention to detail
- Complaint-handling experience is an advantage
- Ability to build rapport quickly with different types of customers
- Excellent active listening skills

What We Offer
- Monday - Friday
- Extensive Paid Training
- Ongoing Training and Development
- Inclusive and Supportive work environment - Everyone is welcomed
- Fun & Rewarding Team Incentives
- Wellbeing and Support Program (EAP)
- CBD Office Location

What We Value

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

- Collaboration: Brilliant jerks can be brilliant elsewhere.
- Impact: Do, get it done, create impact.
- Passion: Be positive, bring passion and energy.
- Transparency: A transparent team can help each with other.

Join the A-Team and experience the A-Life

Join the A-Team and experience the A-Life

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