Laundry Team Leader

**Introduction**: SwanCare is humbled to be the 2019 HRD Employer of Choice silver winner AND the 2019 national winner of the ACSA Award for Innovation in Service and Design Working at SwanCare means more than ‘just a job’, we enrich lives for a living and pride ourselves on providing quality care, accommodation, and services to our residents. There is a reason we are one of WA’s leading not-for-profit aged care providers since 1961 **Description**: **ABOUT THE ROLE**: The Laundry Team Leader is the ‘face' of laundry services at SwanCare. You will have overall responsibility to ensure that the laundry services provided to our residents are of an excellent standard. This involves taking on a regular audit function and assisting residents that are having difficulties with the laundry service. **Your responsibilities may include but are not limited to**: - Delivery of linen services across each Residential Aged Care Facility in line with agreed Trolley Imprest levels. - Delivery of personal clothing services across each of our residential facilities in line with agreed service schedules. - Delivery of linen and personal clothing services to Village residents and external clients under a “Fee-for-Service” model. - Responsive and sensitive to resident and customer information, their needs and requirements. - Provide a conduit for resident feedback, requests, or complaints with regard to Laundry, or any other service as highlighted by the resident. - Maintain sufficient PAR level of linens to ensure linen supply is uninterrupted through periods of peak demand and/or other operational challenges. - Coach, lead, inspire, and empower all Laundry staff in order to attain outstanding service standards for residents and embrace Continuous Improvement. For more information, please view the Job Description here. WHY WORK FOR US? As the largest single site retirement and aged care community in WA, we are proud of our excellent reputation among our residents, their families, and our staff. You'll see the difference you make every day in the smiles of our residents and our people, and in our collective success. With more than 1000 residents and 500 staff members, you are guaranteed to be working with a professional community of likeminded people. In return for the dedication of our people, we offer a truly rewarding career experience that recognises and encourages outstanding resident care, high achievement, and personal growth. Oh, and by the way, our people say we're the warmest, most welcoming workplace you'll ever find As our staff are our most valuable resource when it comes to delivering the highest level of quality care to our residents, we offer a range of industry-leading benefits to acknowledge their contributions. Find out more about what’s on offer. **WHAT WE WILL OFFER YOU**: - Attractive salary packaging options (pay no tax on an extra $15,900 per year and increase your take home pay) - Ongoing training and development opportunities - A supportive and collaborative work culture where you feel like home - Varied rosters and flexible hours to maintain work/life balance - Automatic entry to our Best Practice award winning ‘Feathers’ reward and recognition program - Exceptional on-site services and facilities - A highly dynamic work environment that encourages employees to reach their full potential - Discounts on HBF health insurance - Free onsite parking - Access to our Employee Assistance Program **Skills and Experiences**: **KEY ROLE REQUIREMENTS**: - Demonstrated experience working in a commercial laundry operation - Proven experience leading a team - Advanced time management and organisational skills - Excellent written and verbal communication skills - Commitment to delivering excellent customer service - Working rights within Australia - Current Australian "C" Class Drivers Licence - NDIS Worker Screening Check - Current Influenza Statement - Minimum three doses of Covid 19 Vaccination WHAT HAPPENS AFTER I APPLY?