Rostering & Administration Assistant

3 days ago

Ballarat, Australia The Support People Full time

**Description**:
The Support People are looking for two Rostering and Administrators to join our team in either Ballarat or Bendigo

One position is from Monday to Friday fulltime and the second position is from Thursday to Monday fulltime.

We are a leading registered NDIS provider in regional Victoria and Queensland, creating an inclusive world where people with disability live the life of their choosing with our support. The Rostering & Administration Assistant is a key support role for the delivery of our NDIS Participant services and plays an integral part in ensuring our participants receive an exceptional experience.

You will:

- Fulfill the day-to-day rostering requirements
- Provide accurate support information and shift details to ensure support workers can perform their role.
- Ensure the accurate entry of shifts, leave and mileage into the CRM rostering tool.
- Answer, screen and forward incoming calls.
- Prepare and coordinate Participant Service Agreements.
- Administer the client intake process.
- Provide timely solutions to participant queries and complaints.
- Perform high quality administrative duties in a high-volume environment.
- Perform other duties consistent with the position.

What you will need:

- Experience in rostering or scheduling high volumes of services utilising electronic rostering systems.
- A motivated self-starter who takes pride in providing exceptional service and support.
- A willingness to learn.
- Friendly personable demeanour.
- Excellent verbal and written communication skills.
- Great time management skills and the ability to prioritise your workload.
- Excellent attention to detail and the mathematical ability to calculate costs of services.
- On the job training specific to NDIS can be provided.

Screening and external authorisation requirements:
NDIS Worker Screening Check clearance.

Completion of NDIS Quality and Safeguards Commission Worker Orientation Module ‘Quality, Safety and You’, and provision of a copy of the certificate of completion.

**Role Type**:

- In-house - Permanent - Full-time - Associate

**Pay Rate**:

- 25 AUD - 30 AUD (Hour)

**Company Overview**:

- At The Support People, we believe that those with a disability deserve to have choice and control over how they live their lives to the best of their ability. This is achieved by more personalised level of care, understanding, respect and empathy, to not only survive independently but to thrive. The Support People (previously known as Next Step Disability Services) facilitate the recruitment of experienced, qualified support workers, offering a career path and security in exchange for consistency of care for our clients. We take care to be personalised, thoughtful and committed to each individual, to create the best possible daily living experience.

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