Technology Operations Officer

We are seeking a skilled and motivated individual to become a part of our dynamic technology team in **Darra**. This role offers standard working hours between **6:30am - 5:00pm**.** As part of the role, you’ll also participate in our **call-out roster once fully trained**, which is an important requirement and shared across the team to ensure fair balance and support.
- As a Technology Operations Officer you will support the delivery of efficient, reliable, and secure IT services by contributing to daily operational support and technology change activities. The role ensures the availability and performance of computing environments, in collaboration with internal teams and external service providers.

**Your Opportunity**
- Provide technical and operational IT support to users via phone, remote access tools, or in-person when necessary.
- Monitor, operate, manage, and restore IT infrastructure components, including hardware and software.
- Perform network administration tasks across WAN, LAN, and internet connections.
- Ensure IT security is maintained through daily support and monitoring.
- Perform systems/database administration, including: Server builds, monitoring, tuning, and load balancing. Periodic maintenance, patching, and upgrades. Change control, support, backup, and restoration.

**What**You’**ll** Bring**
- Tertiary qualifications in Information Technology (or equivalent experience).
- Minimum 3 years’ experience in server and network administration, VOIP technology support, network security and firewall management.
- Minimum 2 years’ experience with AWS/Azure cloud-managed services.
- Experience in IT Helpdesk and/or customer service roles.
- Proficient in the installation and configuration of software and operating systems.
- Strong diagnostic and problem-solving skills for hardware and software issues.
- Skilled in offering technical support over the phone with a professional approach.
- Ability to develop and prioritise task lists and track activity progress.

**Why Join Cement Australia?**
- **Be Your**self**:Be your authentic self in a diverse and dedicated workplace where we focus on achieving great results together.
- **Paid Parental Leave**: We offer leave options (12 weeks paid maternity leave, 1 week paid paternal leave) to support your family life, ensuring you can cherish special moments with your loved ones.
- **Novated L**easing**:**Drive your dream car for less through our partnership with _sgfleet_, offering fantastic discounts on vehicles.
- **Discounted Products**:Renovating? DIY’er? Save on your home improvement projects with exclusive discounts on concrete and quarry products.

**Who We Are**
- Cement Australia has been at the heart of the nation’s infrastructure for decades, proudly standing as Australia’s leading supplier of cementitious products and services.
- But we’re more than just cement. Our diverse operations include heavy industrial manufacturing, coal and limestone mining, bulk transport distribution, rail and shipping logistics, and innovative waste management through Geocycle, where we turn challenges into sustainable solutions.
- At Cement Australia, we believe in empowering our people with the tools, support, and opportunities to make a real impact. Join a collaborative team that values work-life balance and thrives on innovation. Together, we’re building a safer, healthier, and more sustainable future—driven by a shared commitment to excellence and our core values.

**What Else You Need to Know**
- References, a pre-employment medical and background check are part of the recruitment process.
- Cement Australia is an **Equal Opportunity Employer.**

**Ready to Build Your Future?