Resident Services Manager

1 week ago

Canberra, Australia LDK Healthcare Full time

LDK Seniors’ Living is building Australia’s most innovative seniors living villages, delivered through a genuine continuum of care, in world-class vibrant communities, that will truly be worthy of our seniors. Greenway Views is our first purpose-built LDK Seniors’ Living® village in Canberra, situated in Greenway, Tuggeranong. It has been designed with our residents in mind.

Our employees are valued members of the LDK family. We have an ongoing commitment to support and foster each employee’s development and boast extensive career growth opportunities. It is only through these commitments to our staff that we can deliver the best possible outcomes for our residents.

LDK Greenway Views is currently recruiting for our Resident Services Manager. Reporting directly and working alongside the Operations Manager, you will play an important part in ensuring that our residents receive an exceptional service.

**About the Role**

**You are the face of our business.**

Utilising your exceptional hospitality customer service and high-level administrative skills, this position will lead our Resident Services and Resident Concierge teams by providing effective management and training. The Resident Services Manager will attend to residents’ enquiries and requests, ensure daily Resident Concierge tasks are actioned and completed, support our Resident Services Move In Coordinator to provide a high level of residents and respite move-in experience with internal and external parties, and also support our Resident Services Activities Coordinator to promote and maintain regular engagement with our residents to create a positive impact to their lifestyle and their overall wellbeing.

This is a fantastic opportunity for a dynamic, efficient, and astute professional to be part of a rapidly growing organisation, where your day-to-day activities will play a key role in the future success of the Village, by providing a resident-focused experience.

**About You**
- Ability to demonstrate a commitment and passion to outstanding customer service.
- Minimum 3 years’ experience leading a team within the hospitality industry.
- Excellent communication and interpersonal skills.
- Well organized with attention to detail.
- Have a pleasant and out-going personality.
- Have a full availability to work in business working hours, however be flexible to support varied shifts from early mornings to late evenings, including weekends and Public Holidays as per our business and resident activity requirements.
- Successful applicants will be required to undergo a Police Clearance. LDK has a mandatory vaccination policy in regards to COVID-19 and Flu Vaccination_

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