Customer Service Manager

2 weeks ago

Canberra, Australia UniLodge Full time

Part Time opportunity
- Great team and work culture

UniLodge is the leading provider of student accommodation in Australia and New Zealand. We have a growing portfolio of over 110 properties, encompassing over 35,000+ managed beds; and a team of over 1000 employed staff across our business.

**Why work for us?**

We are ambitious, progressive, and passionate about our mission. Across our business we have built an enviable culture of trust, engagement, collaboration, and fun. Our residents come from diverse backgrounds, and we want our teams to reflect this.

Our people are our greatest asset, and we go the extra mile to invest in you and make your career as rewarding as possible. We offer a range of employee benefits covering multifaceted learning and development programs, career progression opportunities, various leave options, mental health & wellbeing programs, Employee Assistance Program (EAP), rewards & recognition, and the list goes on. It’s an exciting time to join us

**About your new role**:
As Customer Service Manager you will coach and develop a team of Customer Service Coordinators in delivering an exceptional resident experience that focuses on fostering a safe, secure and healthy living environment.

This role is a unique mix of property management from a leasing perspective and hotel front office supervisory duties with a focus on reservations and administration. Your days will include tasks such as banking, administration and overseeing the reservations process for residents, finding creative ways to market the properties, showing rooms, conducting inspections and general customer service at our front office reception desk.

This role works on a Thursday & Friday roster, however; there may be a requirement to work additional hours during our peak intake periods at the beginning and end of University semesters.

**About You**

***
You will be more than just a friendly presence; you are a crucial link in creating a supportive culture and inspiring community within the property. Whilst providing an exceptional customer experience is your forte, you will have a natural ability to resolve issues and possess experience in providing hands-on operational security and incident management in a residential setting.

**Our mandatory requirements include**:

- National Police Check (completed within last 3 months)
- Working with Children’s Check
- Unrestricted work rights in Australia and New Zealand
- Real Estate Qualifications (if applicable at the property)

**How to Apply**

If this sounds like you, we would love to hear from you. Click ‘Apply’ and follow the prompts.

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