IT Service Manager

3 days ago

Canberra, Australia Davidson Group Services Full time

**The Opportunity**:
Discover a compelling career opportunity as an IT Service Manager, with flexibility to be based in Brisbane, Sydney, or Canberra. Join a dynamic team where you can leverage your expertise in service desk management, incident lifecycle stages, and ITIL-related processes. This role offers the chance to work in diverse locations while contributing to the delivery of high-quality IT services within a supportive environment.

**The Role**:

- Serve as an IT Service Manager, responsible for overseeing service desk operations and incident lifecycle stages in alignment with ITIL-related processes.
- Lead the development and implementation of service management strategies, policies, and procedures to ensure efficient and effective service delivery.
- Utilize SNOW (ServiceNow) platform for incident management, service request fulfillment, and IT service management processes.
- Collaborate with internal and external stakeholders to ensure service level agreements (SLAs) are met and customer satisfaction is maintained.
- Demonstrate an understanding of SIAM (Service Integration and Management) principles to facilitate coordination and collaboration across multiple service providers.

**About You**:

- Proven experience as an IT Service Manager with knowledge and experience in service desk management, incident lifecycle stages, and ITIL-related processes.
- Proficiency in using SNOW (ServiceNow) platform for IT service management and incident management.
- ITIL 4 qualifications and a strong understanding of ITIL framework and best practices.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.
- Analytical mindset with strong problem-solving abilities, capable of driving continuous improvement initiatives.
- Flexibility to be based in Brisbane, Sydney, or Canberra, depending on business requirements.
- This is a 12-month contract position.

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