Professional, Customer Success Management

Job Summary:
Join our team of over 5,000 employees globally, who provide the insights through data and next generation technology that help millions of people find, buy and protect the homes they love. From the beginning, CoreLogic has been driven by a single purpose - to innovate and create solutions that solve our clients’ toughest challenges in the housing market. CoreLogic is the trusted source for property intelligence, with deep knowledge of powerful economic, social, and environmental forces that promote healthy housing markets and thriving communities.

**Job Description**:
What is the role?

We are looking for a Customer Success Manager who will be joining a team that works in the real estate sector. You will be responsible for ensuring our customers receive a remarkable experience in achieving their goals, identifying ways we can help them improve, removing roadblocks and creating great relationships. New challenges will lurk around every corner and you’ll be in the company of a highly skilled team solving problems and helping customers collaboratively.

What will you be doing?- Maintain and develop existing relationships, with a customer-first approach and the desire to create a remarkable experience for them- Identifying opportunities and ensure customer satisfaction and success- Consulting with stakeholders to ensure that our products and services are delivering value to customers- Contacting disengaged customers to upsell and cross sell products and services in order to increase average yield per customer- Help ensure processes and procedures are adhered to and identify areas for improvement- Working closely with our Activations Team to ensure a smooth transition from implementation to ongoing care- Continually look for areas of improvement and development

Job Qualifications:
Are you the right fit?

Practically, to succeed in this role, you need to have some, if not all, of this stuff:
- Experience implementing SaaS-style products into businesses and driving change management- Experience or knowledge of the real estate domain, in particular, the systems and tools currently used by real estate agents- Key personal behaviours: self-starter, results-oriented, persuasive, multi-tasker, service-oriented and professionals- Strong verbal, phone, written communication skills and attention to detail are highly valued- Strong presentation skills via video and face-to-face interactions- The expertise to get to the heart of a customer’s needs- Ability to prioritise and delegate tasks- Relevant experience in client support (ideally working with tech solutions)- Proven leadership ability to influence, develop and empower team members to achieve their best in a fast-pace environment- Record of success collaborating with all levels of internal stakeholders- Experience navigating and resolving client escalations- Excellent organisational, problem solving and decision-making skills- Understanding and interpreting customers real estate CRM data and overlay it with the customer’s key objectives

What does success look like?

Key Performance Indicators are based on:
- Retain & expand existing customer base- Identify process improvements, reduce wastage, automate where possible.- Continuous improvement of processes and systems.- Focus on improving customer experience.- CORE Behaviours

Why Corelogic
- Opportunity for flexible working conditions that works best for you and the business.
- CoreLogic has a culture of collaboration. We champion ownership, initiative and leadership and provide the guide ropes to get you there.
- Free mindfulness tools, online health and nutrition courses, flu vaccines and half-day Fridays in support of our employee’s wellbeing
- Complimentary access to Australia’s most comprehensive property research platforms including RP Data
- Exclusive employee-only market updates and access to the industry’s best property experts
- Two community and volunteer leave days each year to support meaningful causes and our charity partners.
- Modern offices in four convenient locations around Australia fitted with recreation rooms, chill out zones and sensational end of trip facilities.
- Monthly social get-togethers and an annual High Achievers program to acknowledge outstanding employee contributions.
- A globally recognized rewards platform and points system
- An inclusive and diverse working environment that celebrates cultural weeks and advocacy months

CoreLogic's Diversity Commitment:
CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.

Equal Opportunity Employer Statement:
CoreLogic is an Equal Opportunity employer committed to attra