
Customer Success Manager Qld
5 days ago
**Description**
- **Permanent Full Time Opportunities based in Australia, QLD**:
- Hybrid work model
- 3 days home,2 days office
- Supportive and Collaborative work culture
***
We are hiring a **Customer Success Manager ( a Cloud Business Expert) **, that will have her/his mind focused on enabling and supporting our partners as they deliver solutions to their client. Leveraging programs, technology, data and services they will work with our partners to ensure the partners achieve business success in areas of recurring revenue generation, retention, and utilizing of time saving technology.
**Who are we ?**
Ingram Micro Cloud, a business unit of Ingram Micro, powers the world's largest cloud marketplace, and is committed to helping our partners accelerate their digital business success by leveraging our hyperscale platform technology, infinite ecosystem of cloud solutions from the biggest innovators in the tech industry, and go-to-market support and resources to increase adoption and growth. With proven proficiency in SaaS, IaaS, IoT, security, and XaaS technologies, we invite visionaries to join our team and make an impact on this fast-growing industry. Ingram Micro is a master Cloud Service Provider (mCSP), offering channel partners and professionals access to a global marketplace, expertise, solutions and enablement programs that empower organizations to configure, provision and manage cloud technologies with confidence and ease.
**What does the role involve?**
- Serve as the cloud business expert and main point of contact for all Ingram Micro Cloud vendor offerings, such as Microsoft, AWS and more.
- Build relationships with assigned customer base, helping with issues and continuing to delight with positive customer centric attitude.
- Develop and execute a proactive and customer specific business strategy to retain and grow the recurring revenue base within assigned customer base. Know your assigned customers' business inside out.
- Retain and grow assigned customer revenues by successfully managing subscription/end customer retention, renewal, and up-sell rates.
- Enable assigned customers to drive a customer success strategy within their own business. Ensure customers are taking a 'never lose a subscription' approach.
**What you'll bring**
- Minimum of 5 years' experience in customer success, technical account management, customer experience or project management.
- Strong technical acumen and proven customer engagement history.
- Experience in managing multiple accounts within a territory, to aggressively increase adoption, ensure satisfaction and renewal.
- Strong experience managing multi-tiered customer and service provider relationships.
- Strong interpersonal skills including the ability to work well with others and build a team-oriented environment.
- Willingness and ability to travel up to 25% of the time.
- Competitive, ethical, refuse-to-lose attitude, strong work ethic, excellent team building and influencing skills.
- Previous experience working on SaaS, IaaS or general Cloud technology is a plus.
- Must be energetic, bold, and ambitious to execute on Ingram Micro Cloud strategic objectives.
**What's on offer**
At Ingram Micro, we treat each other with dignity & respect, providing an environment where you are always encouraged to be yourself. We are a collaborative team who like to challenge the status quo and constantly look for better ways to serve our colleagues & customers. Some of our benefits include:
- Genuine Career Progression Opportunities
- Ongoing Training & Development
- Work alongside leading Vendors and industry professionals
- Competitive Remuneration Package
- Staff Purchase Policy & Benefits Scheme
- Paid Birthday Leave
We believe our people are our most important asset which is why we endeavour to create a positive & rewarding environment for our teams.
We at Ingram Micro are continuing to grow our vendor and channel partners market share, with this in mind we continue to offer all our associates ongoing training and professional development that is unsurpassed in our competitors. Why not join our **#unstoppable** team as **#learningneverstops** at Ingram Micro We have a global presence with a local feel and our Ingram Family make our culture inclusive and welcoming.** WE** want to fulfill your career goals and enable **YOU** to achieve more.
- Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law._
LI-DL1
LI-Hybrid
If this sounds like something you want to be a part of click "Apply".
-
Professional, Customer Success Management
2 days ago
Fortitude Valley, Australia CoreLogic Full timeJob Summary: Join our team of over 5,000 employees globally, who provide the insights through data and next generation technology that help millions of people find, buy and protect the homes they love. From the beginning, CoreLogic has been driven by a single purpose - to innovate and create solutions that solve our clients’ toughest challenges in the...
-
Industrial Relations Manager Qld
5 days ago
Fortitude Valley, Australia John Holland Full timeFortitude Valley, QLD, AU, 4006**About John Holland**: At John Holland, our purpose is simple - we transform lives with everything we do. We’ve always known that infrastructure is about people — our customers, our employees, and the communities in which we work every day. That’s our difference. Deep experience and capability with a genuine care about...
-
Customer Success Officer
2 weeks ago
Fortitude Valley, Australia Codafication Full time**About **Codafication** At Codafication we are pioneering new ways to make the world simpler. We an award-winning, Fortitude Valley based tech scale-up that provide elegant digital transformation solutions to leading and global brands in Insurance, Construction, Financial Services and more. We are dedicated to helping businesses modernise their processes...
-
Customer Success Specialist
2 weeks ago
Fortitude Valley, Australia Global Payments Full timeEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....
-
Duty Manager
2 weeks ago
Fortitude Valley, Australia QLD Full timeFounded in 2010, we’re an independently owned and operated lifestyle brand with 12 hotels & 14 restaurants across Hong Kong, Australia, and Indonesia. Over the years we’ve grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We’ve never been afraid to...
-
Maintenance Manager
2 weeks ago
Fortitude Valley, Australia QLD Full time**What you'll get...** - Well, there's the chance to shine in a brilliant team environment in the coolest new hotel brand in Australia, Hong Kong and now Indonesia -bring your personality and sense of fun to work and the most amazing team to work with. - Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for...
-
Customer Success Specialist
2 weeks ago
Fortitude Valley, Australia Global Payments (Beamery) Full time**Description**: **About Us** Global Payments is a world leader in payments technology and software solutions. We are committed to exemplary service to our employees, customers and communities. Driven by passion to provide great experiences we bring our expertise and global perspective to vertical software markets and integrated commerce. Comprising of...
-
Planning Manager Qld/nt
7 days ago
Fortitude Valley, Australia John Holland Full timeFortitude Valley, QLD, AU, 4006We’re all about transforming lives by finding solutions to complex challenges across a wide range of industries including infrastructure, property, rail, building and water projects in Australia, New Zealand and South East Asia. From the epic, to the intimate, everything we do improves life for someone, somewhere. It gives...
-
Assistant Manager
2 weeks ago
Fortitude Valley, Australia QLD Full time**What's in for you...?** - Career progression and tailored development programs - we are growing and want our people to grow with us - We are a fun dynamic team that knows how to have heaps of fun whilst running an awesome hotel! - Part of Ovolo Hotels in Australia and Hong Kong with lots of great opportunities - Great Team Member Benefits **Are you just...
-
Assistant Manager
2 weeks ago
Fortitude Valley, Australia QLD Full timeFounded in 2010, we’re an independently owned and operated lifestyle brand with 12 hotels & 14 restaurants across Hong Kong, Australia, and Indonesia. Over the years we’ve grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We’ve never been afraid to...