Customer Success Manager

InfoSum is the world’s leading data collaboration platform used by enterprise businesses to collaborate across data sources and deliver richer customer experiences, prioritising consumer privacy. Our client base is one of the most diverse and exciting portfolio’s on the market and this role will play an integral part in building strong relationships and helping to diversify our portfolio even further

As a people-first organisation, we can offer you the personal and professional flexibility needed to get the job done, to grow with us, and help challenge the status quo. If you want to work with a business that encourages collaboration, champions the idea that the sum is greater than its parts, then we want to hear from you.

**About you**

We are looking for a passionate individual who is capable and knowledgeable of supporting the full customer life cycle (Sales, implementation and support) within a market leading AdTech SaaS platform. Your initial priority will be supporting the regions General Manager with growing our presence within Australia by managing, re-contracting and upselling the InfoSum platform. This role will form our 3rd hire in the region and so we are looking for someone who is self motivated and capable to make this role their own whilst managing a diverse range of clients in a highly complex advertising technology landscape.

You would be a great fit if you are commercially astute, data-driven, detail-oriented, and able to manage a sophisticated and diverse portfolio of clients to ensure they receive the highest value from our platform.

**Requirements**:
You would be responsible for managing and growing strategic accounts by working with our clients’ engineering, product operations, and commercial teams to understand and implement an ever-growing set of use cases leveraging our platform. You can expect your day-to-day operational responsibilities to cover:

- Drive day-to-day interactions with our existing and pipelined set of partners
- Accountable for core sales activities such as re-contracting, upselling and churn of accounts
- Act as the clients go-to advocate and navigate internal processes at InfoSum and the client to provide the best outcome for the client
- Deliver analytical insights to client by providing actionable recommendations
- Track performance and success of platform use to ensure we are driving towards the best possible outcome for the client / their partners
- Create and establish go-to-market plans for the account and each of its multiple use cases
- Plan and execute QBRs and regular meeting cadences
- Run a reliable and organized account process that keeps InfoSum on top of deadlines and capable of seamlessly introducing new revenue growth initiatives

**The main skills you will need to be successful in this role**:

- Strong understanding of how data and identity is activated in the digital media ecosystem (knowledge of AdTech solutions)
- Clear written and oral communicator with emphasis on precision
- Demonstrable and consistent track record of successfully growing complex partnerships
- Ability to build and cultivate new relationships with potential and existing partners within all parts of an organization
- An organized self-starter that pitches in as needed in a fast moving startup environment
- Excellent interpersonal and customer-facing skills
- A high level of curiosity and willingness to understand complex solutions designed to service customer needs
- Strong foundations in sales, account management and customer success / client services
- Ability to work with Customer Success teams globally across various time zones (UK / US)

**Benefits**
- You will receive a competitive salary based on your experience and ability to perform in role between $100,000 - 120,000 basic
- 25 days annual leave (excluding public holidays)
- 10% target led bonus scheme
- 10.5% Super contribution
- Subscription to Perkbox for free perks, corporate discounts and mental wellbeing support via our fantastic EAP. $500 stipend for healthcare and the ability to receive share options.