Customer Success Manager

4 days ago

Sydney, Australia Give A Grad A Go Full time

Competitive graduate starting salary: $55,000 + Super
- Flexible working - hybrid to suit you
- Learning and development are taken seriously with mentorship and training

**Company profile - Technology Solutions Firm**
In this Customer Success Manager role, you will be working for customer-centric technology experts leading secure multi-cloud solutions. This tech company is driven by its purpose to provide a fully supportive service to its clients, ensuring the delivery of real outcomes by using its cutting-edge technology. Over 20 years in the industry, with a family-feel culture of 300 employees and over 1000 customers, the company is keen to build up its team in Sydney with junior talent and provide flexible career pathways to suit individual strengths.

**Job description - Customer Success Manager**
In this Customer Success Manager role, you are joining a tight-knit and friendly team that ensure all customers are being supported and resolving enquiries as efficiently as possible. This is a non-technical role in nature but you have the rare opportunity to work across the entire business and will be trained on all systems and services. So, your willingness to learn and attitude is key

**Key responsibilities - Customer Success Manager**
- In this Customer Success Manager role, you can expect the following tasks, but are not limited to:_
- Support customer requests by resolving yourself or escalating to internal teams
- Work with the team to improve standard operating procedures
- Work on ad-hoc projects contributing to process automation and improvement
- Ensure accuracy of changes to internal documentation (E.g AWS, Azure)

**Please note that this is an entry level position with heaps of opportunities to learn from experts in the business**

**Job requirements - Customer Success Manager**
- Educated to degree level
- Customer facing experience
- A positive attitude and a team player
- Confident communicator, both written and verbal
- Customer-centric
- The ability to build relationships with ease
- An eagerness to learn
- Self-motivated and proactive
- Experience handling IT requests is a bonus, but not essential
- AWS / Azure is a plus but again not essential

**Benefits of the job - Customer Success Manager**
- Competitive graduate starting salary: $55,000 + Super
- Bring your own device budget
- Flexible working - hybrid to suit you
- Serious scope for progression in the team (e.g. Business Analyst, Marketing, Sales, Project Management etc)
- Awesome centrally located Sydney CBD office with amazing views and games tables (Plural)
- Friendly and collaborative environment
- Learning and development are taken seriously with mentorship and training
- 5% variable reward
- Give A Grad a Go is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of race, religion, sexual orientation, gender, age, disability, or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion promise for more information about this_

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