Customer Success Manager

1 day ago

Sydney, Australia Teradata Full time

What You'll Do

The Customer Success Manager (CSM) is a strategic customer facing position focused on increased adoption of Teradata technologies and customer value realization of their investment. You will advocate for Teradata to drive success across multiple customer outcomes. The Customer Success Manager is highly respected for their knowledge, skills, and empathy to meet their customers’ business challenges using data and analytics at scale.

The CSM will develop relevant and actionable success plans, and partner internally to ensure successful delivery of related services and support functions. You will develop strategies to:
Manage and curate existing customer relationships leveraging strong executive relationships to drive business growth, customer value, satisfaction, and retention within the assigned accounts.
Develop and establish new relationships with both business and IT decision makers (up to C-suite), to drive growth and adoption of current investment, while identifying upselling and expansion opportunities.
Educate Customers on how to use Teradata solutions to solve their most demanding business issues.
Be responsible for executing on the Net Promoter Score Survey and CSAT to the customer, ensuring we have both adequate feedback and follow up on detractors to better understand how to serve our customer better.
Take ownership across activities and issues that drive successful outcomes for customers, to ensure the customer is happy and sees value in continuing to renew.

Who You'll Work With

Customer Success Managers work with many of our customers, who rank among the best and largest in their industry, including leading financial institutions, manufacturers, telcos, retailers, airlines, and major government entities. This role reports to the Director, Customer Success who is based in Melbourne.

Minimum Requirements

Possess a keen interest in and understanding of developments in data and analytic technologies.
5+ years of experience on customer-facing roles (e.g., pre-sales, consulting, software sales background, etc.)
Experience in promoting analytic solutions for large enterprises in either a pre-sales or customer success role.
Have experience or good understanding/exposure with Cloud technologies such as AWS, Azure and Google Cloud.

What You'll Bring

Ideally, you will be a skilled communicator who can confidently and persuasively craft, summarize, and deliver messages tailored to different groups, including users, influencers, and stakeholders. You possess strong analytical and problem-solving skills, along with excellent organizational and interpersonal skills. Preferably, you will hold a BA, BS, MBA, or MS in business, technical, or a related professional discipline, or have equivalent work experience.

  • Manager, Customer Success

    2 weeks ago

    Sydney, Australia Basware Full time

    Manager, Customer Success Join our team at Basware and lead the charge in driving customer success! As the **Manager, Customer Success**, you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience,...

  • Customer Success Manager

    2 weeks ago

    Sydney, Australia Cisco Systems Full time

    **Who You Are** This position is for you; the creative, collaborative, ambitious problem solver. You're innately curious, empathetic, and organized so you can wear multiple hats each week. You let your work speak for itself, as you tend to go the extra mile to achieve your goals. You're passionate about helping others, influence effectively, and you believe...

  • Customer Success Manager

    1 week ago

    Sydney, New South Wales, Australia 4Twenty Consulting Full time $120,000 - $150,000 per year

    Customer Success ManagerFull-Time | Hybrid Work EnvironmentWe're hiring for a Customer Success Manager for my SaaS vendor. They are a analytics software , user experience, Mar-Tech solution, going through great growthSome of their customers include the likes of: JBhifi, Westpac, Samsung, RedBallon, Glue Store, etc. You'd be looking after 30-45 accounts. KPIs...

  • Customer Success Manager

    6 days ago

    Sydney, New South Wales, Australia Kaizen Global Technologies Full time $100,000 - $150,000 per year

    Experience: 7+ yearsLocation: Sydney/Melbourne- RemoteEligibility: Candidates must have the right to work in Australia (Citizen, PR, Valid Visa holders).About the RoleWe are seeking aCustomer Success Manager (CSM)with strong experience in Salesforce projects. This role focuses on driving customer adoption, ensuring successful delivery, and building long-term...

  • Customer Success Manager

    3 days ago

    Sydney, Australia London Stock Exchange Group Full time

    Customer Success Manager At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change. As a Customer Success Manager, you will be responsible for fostering intimate relationships and being a trusted advisor to our Investment & Wealth Management Customers who use our Desktop Solutions...

  • Customer Success Manager

    2 weeks ago

    Sydney, Australia Skyfii Full time

    Customer Success Manager Sydney, Australia Skyfii is a technology company in the field of digital & data transformation. A leader in behavioural analytics & data driven communications, Skyfii works with organisations with physical venues that are looking to deploy technology solutions that integrate a variety of data sources to understand physical spaces &...

  • Customer Success Manager

    3 days ago

    Sydney, Australia UpGuard Full time

    **Who are we?** UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes-whether it's monitoring the...

  • Customer Success Manager

    3 days ago

    Sydney, Australia Zensai Full time

    At Zensai, we believe that customer success is an essential driver for sustained profitable growth in a SaaS business. If you share this belief, you could be the right fit for this exciting role! Are you passionate about customer success? Do you have experience and interest in the employee learning, engagement and performance space and enjoy working in a...

  • Customer Success Manager

    1 day ago

    Sydney, Australia Komo Technologies Full time

    In this role, you will be one of the foundational members of the Customer Success team for Komo. You will work to ensure that our Customers in the ANZ region realise value and achieve success with their Komo solutions. As a CSM, you will contribute to developing and building out our Customer Success function, test and improve our processes and tools, and...

  • Customer Success Manager

    2 weeks ago

    Sydney, Australia BOARD International SA Full time

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...