Service Delivery Manager

2 weeks ago

Sydney Inner Suburbs, Australia Suncorp Group Full time

Great opportunity to lead a talented Service Delivery team within Insurance & Enterprise Technology
- Sydney, Brisbane or Melbourne location with great WFH flexibility

**About the role**

**What you'll do**
- Manage relationships with service partners/operations team for service delivery
- Ensure operational needs are understood and prioritised
- Work with the SIAM team to ensure adoption and adherence to SIAM processes
- Establish metric/performance reporting; track performance and ensure business viability of service levels
- Approving, preparing, planning, and managing of new or changed services
- Participation in service and service provider reviews and negotiation of SLA and contracts
- Being available on an on-call basis based on a roster and/or supporting critical incidents after hours

**What you'll bring**
- 5+ years’ service management experience including; incident, problem, release, availability, continuity
- Insurance domain or Policy platform knowledge is preferred
- Proven IT and team management experience with broad technical knowledge
- Experience driving incident response and decision making associated with crisis management
- Demonstrable exposure to and knowledge of IT service principles and frameworks including ITIL, process tools (ServiceNow), frameworks, and best practice methods
- Experience with Duck Creek is highly regarded

**What we can offer you**
- Variety of flexible work arrangements and leave options
- Industry leading 20 weeks paid parental leave and 4 weeks secondary carers leave
- Generous discounts on insurance products
- Exclusive offers on more than 400 of retailers including Myer, David Jones, Coles and Woolworths
- Invest in your brighter future with ongoing study support and career development programs

**About Suncorp Group**

We’re proud to be a part of the Suncorp Group family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most - while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer obsession and supported at every step of the journey.
- At Suncorp we believe we are our best when our workforce is as diverse, talented, and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers._

**Advertised**: 04 Feb 2025 AUS Eastern Daylight Time
**Applications close**: 18 Feb 2025 AUS Eastern Daylight Time

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