Service Delivery Specialist

9 hours ago

Sydney Inner Suburbs, Australia Suncorp Group Full time

Lead operational excellence for critical insurance systems transformation
- 3-day week part-time opportunity
- 6-month max-term contract in either Brisbane or Sydney

**About the Role**

As a Service Delivery Specialist, you’ll ensure the smooth operation and transformation of Suncorp’s core Policy Administration Systems. You’ll collaborate with internal and external teams, guiding best practice service management and supporting the transition to a new SaaS platform.
- This role is a 3-day per week, 6-month max-term contract opportunity._

**What You’ll Do**
- Design and establish operating models for RUN operations as part of a major transformation program
- Conduct technical impact assessments and manage changes and incidents, ensuring effective communication with stakeholders
- Guide and educate operational teams (internal and partner-supplied) on best practice service management processes
- Participate in on-call roster for critical production issues, collaborating across technology and business teams

**What You’ll Bring**
- Proven ability to establish IT RUN operating models for critical business functions
- Strong knowledge of service management processes (Incident, Change, Problem, Config, Release, etc.) and ITIL frameworks
- Experience working with both internal and external operational teams, fostering collaboration and knowledge sharing
- ITIL v3 or v4 certification (desired)

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

**Advertised**: 23 Sep 2025 AUS Eastern Standard Time
**Applications close**: 07 Oct 2025 AUS Eastern Daylight Time

  • Service Delivery Specialist

    7 days ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    Deliver IT/business services, manage escalations, and drive service improvement - Hybrid Working Environment + Bonus + Flexi Days (up to 5 days extra leave) - Sydney location with great WFH flexibility **Ready to take the next step in your IT career?** The Service Delivery Specialist - Pricing and Insights, ensures consistent, efficient delivery of IT and...

  • Service Delivery Manager

    7 days ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    Lead a small service delivery team with strong mentorship and support - Hybrid Working Environment + Bonus + Flexi Days (up to 5 days extra leave) - Sydney location with great WFH flexibility **Ready to take the next step in your IT career?** The Service Delivery Manager - Pricing and Insights, ensures reliable, efficient delivery of IT services aligned...

  • Service Delivery Manager

    7 days ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time $70,000 - $120,000 per year

    Lead service excellence across enterprise technology platformsHybrid Working Environment + Bonus + Flexi Days (up to 5 days extra leave)Brisbane, Sydney or Melbourne role requiring 3 days in the office and 2 days WFHAbout the roleThe Service Delivery Manager leads a Service Delivery team and is accountable for the full lifecycle of IT service delivery,...

  • Service Delivery Manager

    1 week ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    **Brisbane OR Sydney** - Work with one of the leading Insurers in Australia with an enviable company culture - Lots of exposure to the latest technology, broad range of stakeholders - Highly supportive, collaborative team; opportunities for professional development We’re never just satisfied with how things are - because we know how things could be. And...

  • Service Delivery Manager

    7 days ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    **Lead service excellence across enterprise technology platforms**: - **Hybrid Working Environment + Bonus + Flexi Days (up to 5 days extra leave)**: - **Brisbane, Sydney or Melbourne role requiring 3 days in the office and 2 days WFH** **About the r**ole** The Service Delivery Manager leads a Service Delivery team and is accountable for the full...

  • Service Specialist

    1 week ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    **Brisbane OR Sydney** - **Unique opportunity to join a leading insurer using the Momentum delivery model**: - **Opportunities for career growth**: - **Collaborative and supportive team environment, hybrid working** We’re never just satisfied with how things are - because we know how things could be. And it’s our expert Technology team who forge ahead...

  • Service Specialist

    7 days ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    **Brisbane (pref) OR Sydney** - **Opportunity to gain valuable experience in managing Service Providers and transitioned services**: - **Collaborative and supportive team environment in the infrastructure space, hybrid working.**: - **Innovate & improve outcomes and business value of managed services offshore.** We’re never just satisfied with how...

  • Service Delivery Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Bebeefamilysupport Full time

    Job Title: Service Delivery SpecialistWe are seeking an experiencedService Delivery Specialistto drive the delivery of high-quality, digitally-enabled information and support services for families affected by childhood dementia.This is a key role in creating an integrated service ecosystem that transforms support for families navigating childhood dementia....

  • Service Delivery Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $120,000

    Service Delivery SpecialistThe role of a Service Delivery Specialist involves overseeing and scheduling service engagements for technical teams, managing customer interactions and feedback, and maintaining accurate records of all service appointments and customer communications.To excel in this position, you will need to be a highly polished and professional...

  • Service Delivery Manager

    7 days ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    Great opportunity to lead a talented Service Delivery team within Insurance & Enterprise Technology - Sydney, Brisbane or Melbourne location with great WFH flexibility **About the role** **What you'll do** - Manage relationships with service partners/operations team for service delivery - Ensure operational needs are understood and prioritised - Work with...