Service Delivery Specialist

3 days ago

Sydney Inner Suburbs, Australia Suncorp Group Full time

Lead operational excellence for critical insurance systems transformation
- 3-day week part-time opportunity
- 6-month max-term contract in either Brisbane or Sydney

**About the Role**

As a Service Delivery Specialist, you’ll ensure the smooth operation and transformation of Suncorp’s core Policy Administration Systems. You’ll collaborate with internal and external teams, guiding best practice service management and supporting the transition to a new SaaS platform.
- This role is a 3-day per week, 6-month max-term contract opportunity._

**What You’ll Do**
- Design and establish operating models for RUN operations as part of a major transformation program
- Conduct technical impact assessments and manage changes and incidents, ensuring effective communication with stakeholders
- Guide and educate operational teams (internal and partner-supplied) on best practice service management processes
- Participate in on-call roster for critical production issues, collaborating across technology and business teams

**What You’ll Bring**
- Proven ability to establish IT RUN operating models for critical business functions
- Strong knowledge of service management processes (Incident, Change, Problem, Config, Release, etc.) and ITIL frameworks
- Experience working with both internal and external operational teams, fostering collaboration and knowledge sharing
- ITIL v3 or v4 certification (desired)

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

**Advertised**: 23 Sep 2025 AUS Eastern Standard Time
**Applications close**: 07 Oct 2025 AUS Eastern Daylight Time

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