Service Delivery Manager

• Lead service excellence across enterprise technology platforms
• Hybrid Working Environment + Bonus + Flexi Days (up to 5 days extra leave)
• Brisbane, Sydney or Melbourne role requiring 3 days in the office and 2 days WFH

About the role

The Service Delivery Manager leads a Service Delivery team and is accountable for the full lifecycle of IT service delivery, including the initiation, transition and ongoing maintenance of the assets and platforms. Along with the overall operational delivery and performance of a group of services and/or platforms, to meet business/user needs. This position is responsible for supporting both project initiatives and business-as-usual (BAU) activities to facilitate the successful transition of all projects into BAU.

What You'll Do

• Support budgeting, cost management, and partner invoice administration
• Lead the operational delivery of services across digital, claims, pricing, data, and customer engagement platforms
• Manage relationships with internal teams and external partners to ensure service excellence
• Oversee incident, problem, change, and security management processes
• Drive service transition from project to BAU, ensuring readiness and sustainability
• Monitor performance metrics and user satisfaction, implementing improvement plans
• Ensure cybersecurity practices are coordinated and effective across platforms
• Being available on an on-call basis based on a roster and/or supporting critical incidents after hours

What You'll Bring

• Experience in IT service delivery and operations (minimum 5 years)
• Strong stakeholder engagement skills across all levels, including C-suite
• Knowledge of ITIL, Agile, PMBOK, and service management tools like ServiceNow
• Technical understanding of infrastructure and customer-facing applications
• Ability to lead teams, manage priorities, and drive outcomes in a dynamic environment
• Proactive, collaborative, and adaptable mindset with a focus on continuous improvement
• ServiceNow, ITIL frameworks, Agile methodologies, and enterprise infrastructure platforms.

What You'll Enjoy

Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.

• Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
• Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus
• Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
• Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
• Paid volunteer leave, donation matching, and unlimited emergency response leave
• Performance-based bonuses and Suncorp shares for eligible employees
• Diversity is celebrated through employee resource groups and inclusive policies for all families

Explore our full benefits:

At Suncorp we believe we are our best when our workforce is as diverse, talented, and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation.

Advertised: 16 Sep 2025 AUS Eastern Standard Time

Applications close: 30 Sep 2025 AUS Eastern Standard Time

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