
Service Delivery Specialist
7 days ago
Deliver IT/business services, manage escalations, and drive service improvement
- Hybrid Working Environment + Bonus + Flexi Days (up to 5 days extra leave)
- Sydney location with great WFH flexibility
**Ready to take the next step in your IT career?**
The Service Delivery Specialist - Pricing and Insights, ensures consistent, efficient delivery of IT and business services in line with SLAs and operational standards. They facilitate service management processes, monitor operations, analyse performance metrics, and act as the key liaison between stakeholders and delivery teams. The role involves managing escalations, reporting on service performance, supporting continuous improvement, and identifying process enhancements. They also oversee proactive software maintenance, ensuring timely updates and remediation of security vulnerabilities to maintain compliance and service reliability.
- This role requires participation in the on-call support roster._
**What you'll do**
- Support minor enhancements and system changes to maintain operational efficiency
- Participate in on-call rotations and critical incident support outside regular hours
- Coordinate with service providers and ops teams for consistent delivery
- Assist in incident, problem, change, request, and security processes
- Facilitate communication across ops, IT, and business stakeholders
- Help coordinate cybersecurity tasks like patching, access, and vulnerabilities
**What you'll bring**
- 2+ years of Service Delivery (operations and run) including 5+ years in technology
- Experienced managing Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
- Proficient in managing Service Provider relationships
- Familiarity with ITIL framework and service lifecycle management
- Skilled in Kubernetes/OpenShift, Dynatrace, Splunk, and tools like ServiceNow or Jira for platform management and monitoring
**What we can offer you**
- Variety of flexible work arrangements and leave options
- Industry leading 20 weeks paid parental leave and 4 weeks secondary carers leave
- Generous discounts on insurance products
- Exclusive offers on more than 400 of retailers including Myer, David Jones, Coles and Woolworths
- Invest in your brighter future with ongoing study support and career development programs
**About Suncorp Group**
We’re proud to be a part of the Suncorp Group family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most - while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer obsession and supported at every step of the journey.
- At Suncorp we believe we are our best when our workforce is as diverse, talented, and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers._
**Advertised**: 22 Jul 2025 AUS Eastern Standard Time
**Applications close**: 05 Aug 2025 AUS Eastern Standard Time
-
Service Delivery Manager
7 days ago
Sydney Inner Suburbs, Australia Suncorp Group Full timeLead a small service delivery team with strong mentorship and support - Hybrid Working Environment + Bonus + Flexi Days (up to 5 days extra leave) - Sydney location with great WFH flexibility **Ready to take the next step in your IT career?** The Service Delivery Manager - Pricing and Insights, ensures reliable, efficient delivery of IT services aligned...
-
Service Delivery Manager
6 days ago
Sydney Inner Suburbs, Australia Suncorp Group Full time $70,000 - $120,000 per yearLead service excellence across enterprise technology platformsHybrid Working Environment + Bonus + Flexi Days (up to 5 days extra leave)Brisbane, Sydney or Melbourne role requiring 3 days in the office and 2 days WFHAbout the roleThe Service Delivery Manager leads a Service Delivery team and is accountable for the full lifecycle of IT service delivery,...
-
Service Delivery Manager
1 week ago
Sydney Inner Suburbs, Australia Suncorp Group Full time**Brisbane OR Sydney** - Work with one of the leading Insurers in Australia with an enviable company culture - Lots of exposure to the latest technology, broad range of stakeholders - Highly supportive, collaborative team; opportunities for professional development We’re never just satisfied with how things are - because we know how things could be. And...
-
Service Delivery Manager
7 days ago
Sydney Inner Suburbs, Australia Suncorp Group Full time**Lead service excellence across enterprise technology platforms**: - **Hybrid Working Environment + Bonus + Flexi Days (up to 5 days extra leave)**: - **Brisbane, Sydney or Melbourne role requiring 3 days in the office and 2 days WFH** **About the r**ole** The Service Delivery Manager leads a Service Delivery team and is accountable for the full...
-
Service Specialist
1 week ago
Sydney Inner Suburbs, Australia Suncorp Group Full time**Brisbane OR Sydney** - **Unique opportunity to join a leading insurer using the Momentum delivery model**: - **Opportunities for career growth**: - **Collaborative and supportive team environment, hybrid working** We’re never just satisfied with how things are - because we know how things could be. And it’s our expert Technology team who forge ahead...
-
Service Specialist
7 days ago
Sydney Inner Suburbs, Australia Suncorp Group Full time**Brisbane (pref) OR Sydney** - **Opportunity to gain valuable experience in managing Service Providers and transitioned services**: - **Collaborative and supportive team environment in the infrastructure space, hybrid working.**: - **Innovate & improve outcomes and business value of managed services offshore.** We’re never just satisfied with how...
-
Service Delivery Specialist
2 weeks ago
Sydney, New South Wales, Australia Bebeefamilysupport Full timeJob Title: Service Delivery SpecialistWe are seeking an experiencedService Delivery Specialistto drive the delivery of high-quality, digitally-enabled information and support services for families affected by childhood dementia.This is a key role in creating an integrated service ecosystem that transforms support for families navigating childhood dementia....
-
Service Delivery Specialist
2 weeks ago
Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $120,000Service Delivery SpecialistThe role of a Service Delivery Specialist involves overseeing and scheduling service engagements for technical teams, managing customer interactions and feedback, and maintaining accurate records of all service appointments and customer communications.To excel in this position, you will need to be a highly polished and professional...
-
Service Delivery Manager
7 days ago
Sydney Inner Suburbs, Australia Suncorp Group Full timeGreat opportunity to lead a talented Service Delivery team within Insurance & Enterprise Technology - Sydney, Brisbane or Melbourne location with great WFH flexibility **About the role** **What you'll do** - Manage relationships with service partners/operations team for service delivery - Ensure operational needs are understood and prioritised - Work with...
-
Customer Delivery Manager
2 weeks ago
Sydney, New South Wales, Australia Delivery Centric Technologies Full time**Role: Azure Data Architect**Hello Folks,We are looking for passionate professionals who are passionate about their job and want to make a difference with their consulting and solutioning skills, who are ready to take challenges and test their skills to provide the best solutions. We are currently looking for the below roles**About Delivery...