Manager, Delivery Excellence

**Manager, Delivery Excellence**

**Sydney (preferred) or Brisbane**

- Lead, coach and manage a team of Delivery Leads and Delivery Support roles for capability uplift and placement onto major projects
- Collaborative and supportive team culture; hybrid - 50% WFH
- Varied Trans-Tasman role with both delivery aspects and people management responsibilities

We’re never just satisfied with how things are - because we know how things could be. And it’s our expert Technology team who forge ahead every day to make those ‘what ifs’ a reality.

Welcome to a place where you can chase real progress and drive real change. And that includes your own career. Being a part of Technology at Suncorp Group means being switched on, endlessly curious and always adaptable. In return, you’ll be supported to bring your own ideas to the table and challenge conventions - with the aim of making life a little brighter, simpler and better for our customers and each other.

**Overview of the role**

As Manager, Delivery Enablement you will be responsible for leading a team aligned to Suncorp’s delivery practice to achieve transformational ways of working, focused on improving the speed, efficiency and agility of our delivery practices. This role is not a delivery role; instead you will lead, manage, coach and resource the team of people who deliver the projects.

You will be responsible for your own portfolio consisting of a large number of direct reports both in Australia and New Zealand, so it is essential that you are adept at all aspects of people management, from recruiting, developing capability, performance management and problem solving. Ideally you will have experience as a Project Manager and stepped into a leadership role.

This is a fantastic opportunity to gain greater depth and experience in people management and build upon your leadership skills, with one of Australia’s leading Insurers.

**What you’ll do**:

- Effectively manage up to 30 direct reports both in Australia and New Zealand
- Lead and develop the capability of others through effective coaching, mentoring, professional development and performance management
- Actively contribute to the capability uplift and development of a team of high performers
- Support delivery with appropriate scoping, sizing and resourcing/recruitment of delivery activities on projects (approx. 30% of the role).
- Lead compliance and associated HR administration

**What you’ll bring**:

- 5+ years’ people management/leadership experience and a proven track record in leading high performing teams
- Previous experience working as a Project Manager (5-10+ years’)
- Experience with recruitment and managing resources including performance management, whilst building capability; exposure to HR processes is advantageous
- Experience building and influencing successful business relationships, excellent interpersonal and communication skills with the ability to hold tough conversations
- Experience with Agile, Lean and Waterfall methodology
- Systematic and disciplined approach to planning, organising, decision making and delegation
- Flexibility and resilience in responding to multiple changing priorities
- Skilled ability to work in a dynamic leadership team, contributing to the overall goals of the group

**What we can offer you**:

- Discounts and offers on a range of retail favourite stores as well as insurance products.
- A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave.
- Invest in your brighter future with ongoing study support and career development programs.
- Give back to our communities with payroll giving, donation matching and paid volunteer leave.
- Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.

**About Suncorp**:
We’re proud to be a part of the Suncorp family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most - while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer obsession and supported at every step of the journey.

For over 100 years Suncorp has been driven by our guiding Purpose - to build futures and protect what matters. To ensure we deliver on that Purpose, we’ve made a commitment, built on trust, empowerment, and flexibility - to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in insurance, the Suncorp family provides our people with every opportunity to grow their care