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Office Administrator

3 weeks ago

Mandurah, Australia Home Instead Full time

**We are a leading global brand**

Home Instead help with a range of personal and lifestyle needs while providing welcome companionship. We take personal responsibility for providing the best in-home care and support to meet our clients’ needs and are committed to addressing the individual and national challenges of Australia’s ageing population. Established in 1994, Home Instead now provides care across a network of over 1200 offices around the world.

In Australia, at Home Instead our national network of offices are committed to changing the face of ageing by enhancing the lives of ageing adults and their families. To us, it’s personal.

**About the role**:
The Officer Administrator is the main point of contact for customers, providing excellent service and supporting administrative tasks in the Mandurah office. This role involves managing office operations, implementing administrative processes, and leading IT support, including systems, equipment, and training. The Office Administrator ensures smooth business operations and helps onboard new CAREGivers in the Peel & Southwest region.

**Why Join Us?**
- Birthday Day Off
- A rewarding career where you can make a positive difference in the lives of seniors and their families.
- Be at the heart of a friendly and supportive team.

**Key Responsibilities**
- **Client and CAREGiver Support**:Answer calls professionally, address client and CAREGiver inquiries, and assist with onboarding and compliance documentation for CAREGivers.
- **IT and Office Equipment Management**:Oversee system maintenance, troubleshooting, and training, ensuring efficient tools like computers, phones, and office equipment are available and operational.
- **Administrative and Operational Support**:Manage stock, supplies, and branded materials; support event coordination; and assist with administrative tasks, including documentation and compliance.
- **Business Operations and Communications**:Facilitate internal and external communications, relay concerns to relevant staff, and assist in strategic planning to achieve business goals and growth.
- **Team Collaboration and Event Support**:Collaborate with the team, support office functions and meetings, and ensure smooth operations for internal and external events and functions.

**Qualifications & experience**
- Minimum of 1 year in an office or similar role, with strong organizational skills and exceptional attention to detail.
- Excellent oral and written communication skills, along with proficiency in Outlook, Word, Excel, and Teams.
- Proven track record in exceptional customer service, demonstrating professionalism and a pleasant demeanour.
- Strong understanding of confidentiality and privacy, with the ability to build trusting relationships.
- Ability to work independently, multitask, meet deadlines, and make sound judgments while aligning with company values.

**Australian work rights**

Applicants must have permanent or temporary rights to work in Australia with no restrictions.