Guest Relations Coordinator

**Job no**: 495218

**Work type**: Permanent - Full time

**Location**: Brisbane

**Categories**: Corporate Services

**Job title**

Guest Relations Coordinator

**About Allens**

As a leading law firm with a respected and established brand, our Corporate Services teams have the opportunity to work at the cutting edge of technology, workplace culture, process improvement, business strategy and growth. With Allens, you'll have the opportunity to identify and set new standards of excellence for the profession, and play a vital role in delivering services to our clients that are responsive, innovative and focused on their needs. You'll be empowered to find operational efficiencies and drive changes that make a real impact on our clients, people and communities. With a heritage spanning 200 years, shaping the future is in our DNA and our alliance with Linklaters connects our clients and teams with an international network of legal leaders that spans 41 offices in 26 countries.

We value personal growth and career progression equally. Through our in-depth career coaching, focus on innovation, and international secondment program, we aim to create future leaders in the legal industry.

**Your role**

We are looking for an enthusiastic and energetic professional to join our team as a Guest Relations Coordinator in Brisbane on a full-time basis. In this role, you will work towards enhancing the reputation of the firm by providing excellent client service to the firm's clients, visitors, Partners and employees.

The Business Operations team delivers excellent service and keeps the firm running smoothly. They work across the firm to deliver a wide range of services including facilities, guest relations, records, catering, printing and document support and our art collection.

As a Guest Relations Coordinator, your responsibilities will be varied but could typically include:

- Meeting and greeting all visitors when they arrive
- Announcing arrivals to appropriate members of the firm
- Answering the national switchboard and internal telephone calls in a timely manner
- Managing conference room bookings for internal and external events
- Liaising with appropriate colleagues (including IT, Facilities & Catering) regarding meeting room set ups and catering requirements for events
- Manage event billings to ensure correct costs are allocated
- Attending to other tasks as required, including covering busy periods in our Facilities and Catering teams.

**About you**

To succeed in this role you will need:

- Exceptional time management and organisational skills
- The ability to manage and prioritise a busy workload, along with a can-do attitude and flexibility to manage the unexpected
- Professional communication and interpersonal skills - we're looking for a people person
- Excellent personal presentation
- Experience in using a room booking system software preferred (but not essential)
- Two years' experience in a similar role in a professional services or hospitality environment is highly desired
- A desire to learn, grow, network and mentor others

**Your development**

In joining Allens, you will receive unparalleled learning and development opportunities. You will be challenged, supported and guided as you learn and develop, and will be encouraged to grow. We foster greatness and will coach and support you to meet your goals and aspirations.

Our unique Career Deal allows you to take control of your career and provides a transparent approach to career development. Our international alliance with Linklaters means we are able to support secondments all over the world.

**Our perks**

Our benefits include:

- Financial: market competitive fixed remuneration; salary continuance insurance, employee recruitment referral program, discounts at hundreds of suppliers including retail outlets, health and travel insurance, charity matched funding program.
- Health and wellbeing: fully subsidised gym memberships, annual flu vaccinations, skin checks, in-house snacks, subsidised sporting and social activities, emergency childcare, Employee Assistance Program including confidential counselling, wellbeing coaching and financial coaching for employees and their families and regular wellbeing sessions with our in-house consulting Psychologist.
- Flexibility: flexible working arrangements to support you in your work and life commitments and passions
- Leave: ability to purchase additional annual leave, access to an enhanced, inclusive and flexible parental leave policy - 26 weeks paid parental leave with no minimum service for permanent employees and high quality executive coaching to support the transition.
- Recognition: team based recognition including social activities and contribution based recognition activities, and annual Allens Values Awards to nominate and recognise the incredible contributions of our people.

Allens is also proud to invest in our communities, giving you the opportunity to make a difference through our work on