Guest Experience Manager

4 days ago

Brisbane, Australia Marriott International, Inc Full time

**Job Number** 23071760

**Job Category** Rooms & Guest Services Operations

**Location** The Westin Brisbane, 111 Mary Street, Brisbane, QUEENSLAND, Australia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management
**JOB SUMMARY**

**COMPANY**

The more you travel, the more your well-being can get left behind. But there's a place that doesn't come with that compromise. At Westin Hotels & Resorts, our signature wellness programs empower you to eat, sleep, move, feel, work and play well, so you can be at your best while on the road. Discover a place where you're given a choice, not just to get up, but to rise.

**FOUR POINTS BRISBANE**

Honest, Uncomplicated, Comfort.

Welcome to Four Points by Sheraton Where timeless classics are woven with modern details. Where business meets pleasure. Designed for the independent traveler seeking balance on the road, Four Points offers a chance to kick back and relax for a greater travel experience.

Begin your journey with us as a **GUEST EXPERIENCE MANAGER** at Four Points. You will serve as the Hotel Duty Manager and oversee all property operations, ensuring that the highest levels of hospitality and service are provided. You will deliver outstanding guest experience and provide training and support for associates to ensure they deliver the same. You will assist management in recruitment, rostering and associate empowerment.

**Who you are and what you need**:

- You will anticipate guests' service needs
- You will maintain customer loyalty and develop a strong following
- Outstanding relationship building skills
- Excellent customer service experience
- Previous experience in a similar role
- Opera experience is highly desirable
- Hands on leadership approach with a focus on developing our associates
- Confidence and skills to up sell and promote our venues
- Passion for the Hospitality Industry
- Learn, think and grow and continue to evolve in your role
- Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

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