Off Hwy Service Advisor

2 days ago

Hunter Valley, Australia Penske Full time

**Your New Opportunity**:
A fantastic full time, permanent role has come up for a **Service Advisor **to join our Off Highway Service team. You'll be based in our **McDougalls Hill** Branch, working as a key liaison between our customers and our Service Technicians.

**In this role you will**:

- Have proactive communication with workshop customers daily - taking bookings, advising of progress and providing estimated finish times
- Provide accurate quotes to customers and provide timely follow up
- Process invoices upon completion of jobs
- Respond to phone queries in a fast, efficient manner
- Work with workshop/Field Service staff to ensure Penske's top notch customer care standards are met and exceeded
- Keep an eye on technician workloads to ensure repair and service timeframes are met with productivity & efficiency targets being met
- Work in partnership with the Service Supervisor and Technicians to manage WIP (work in progress) to increase efficiencies
- Model safe working behaviour in line with Penske's values of Ownership, Passion, Teamwork, Integrity and Care

**About you**:

- Enjoy and have passion for providing service advice and solutions, delivering excellent customer service
- Previous Off-Highway Customer Service experience will be an advantage, but not essential.
- Prior knowledge of one or more of our products would help, but we provide fantastic training
- Strong communication skills, written and verbal, with a knack for building personal connections
- Thorough attention to detail with the ability to work unsupervised in a fast-paced environment

**About Us**:
Penske Australia is the go-to destination for diesel and gas engines, power systems & heavy vehicles. With iconic brans like Western Star, MAN, Dennis Eagle, _mtu_, Detroit and Allison, you know you're in good hands. With on
- and off-highway markets across the nation, you'll be joining a 50,000 strong team working to provide the best service in Automotive & Truck Dealerships, Motor Racing, Truck Leasing and Logistics Management. Why don't you power up with Penske and take the next step in your career?

**Why join Penske?**

At Penske, we know it is our people at the heart of our success and we want to make sure you have everything you need to do a great job. That is why as well as a great work environment and state of the art facilities, we offer the following benefits:

- Generous remuneration package
- Accredited Training & Development programs;
- A business commitment to providing the highest levels of safety, technical and leadership training;
- Reward and recognition programs;
- Employee Referral Program - generous employee referral fees
- Employee Assistance Program;
- Family friendly benefits including paid parental leave.

**Be ambitious. We are.

  • Assistant Advisor, Information Services

    1 week ago

    Hunter Valley, Australia NSW Department of Customer Service Full time

    **Assistant Advisor, Information Services - NSW Fair Trading** **Grade**:Clerk Grade 5/6 **Salary range**:$97,027 - $107,059 + superannuation and leave loading **Duration**:Temporary employment opportunity - up to 18 months** **Location**:Gosford/Negotiable, some travel to Parramatta and Sydney occasionally when required. **Closing Date: Monday 20th January...

  • Advisor, Communications and Engagement

    2 days ago

    Hunter Valley, Australia NSW Department of Customer Service Full time

    **Advisor, Communications and Engagement - LSC Community Services Scheme team** **Grade**: Clerk Grade 7/8 **Salary range**:$110,266 - $122,058 + superannuation and leave loading **Duration**:Ongoing, Full-time **Location**: Gosford, attendance 2-3 days per week **About the team** The Department of Customer Service (DCS) is a service provider and...

  • Zone Training Advisor

    2 days ago

    Hunter Valley, Australia NSW State Emergency Service Full time

    **Zone Training Advisor, Clerk Grade 7/8, Northern Zone (Metford)** - Work in a volunteer-based agency supporting communities of NSW - Significant focus on training/exercising the NSW SES response to flood related operations in line with relevant Flood Plans and our Incident Management Framework - Join a high performing and motivated training team - This is...

  • Service Administrator

    2 days ago

    Hunter Valley, Australia Penske Full time

    **Your new opportunity**: This role will see you acting as the first point of contact for service enquiries and co-ordinating day to day administration of the branch. In this role you will: - Coordinate service administration support to ensure that all processes are completed in a timely manner - Action and rectify queries and complaints to maintain good...

  • Communications Advisor

    2 weeks ago

    Hunter Valley, Australia NSW Local Land Services Full time

    **Communications Advisor** Local Land Services (LLS) is looking for a Communications Advisor to join the Communications team. - **Full time ongoing opportunity based anywhere in regional NSW**: - **LLS Grade 6 - Salary ranging from $106,025.00 - $117,363.00 per annum plus super**: - **Work with your community, for your community**: - **Create impact in...

  • Training Advisor

    1 week ago

    Hunter Valley, Australia NSW Department of Education Full time

    **Training Advisor** **At the**NSW Department of Education**, we educate and inspire lifelong learners - from early childhood, through schooling to vocational education and training.** - **Ongoing x 1 role**: - **Location: Lismore**: - **Salary**ranges from $97,027 to $107,059 plus employers’ contribution to superannuation and annual leave...

  • Assist Project Off Threatened Species

    1 week ago

    Hunter Valley, Australia NSW National Parks & Wildlife Full time

    **Exciting and rewarding Assistant Project Officer Threatened Species opportunity delivering critical conservation programs across the stunning North Coast Branch!**: - **Salary package of $97,027 to $ $107,059 plus employer’s contribution to superannuation and annual leave loading**: - **Temporary, part-time role (21 hours per week) until 15 August...

  • Advisor Executive Services

    6 days ago

    Hunter Valley NSW, Australia NSW Government Full time $113,574 - $125,720 per year

    Advisor, Executive Services –SafeWork NSW Grade: Clerk Grade 7/8Salary range: $113,574 - $125,720 + superannuation and leave loadingDuration: OngoingLocation: Gosford or ParramattaApplications Close: Wednesday 15th October 2025 – 9:59am About the teamThe Ministerial, Executive and Parliamentary Services team provides a range of services to support our...

  • Teacher - Community Service Disabilities

    2 days ago

    Hunter Valley, Australia TAFE NSW Full time

    **Teacher - Community Service Disabilities** **Gosford, Wyong and Ourimbah Campuses** **Permanent Full Time** **$108,057 package includes salary ($95,630-$113,411), employer's superannuation and annual leave loading** At TAFE NSW, we are dedicated to life-changing impact. That’s why we offer world-class training and education that delivers the skills...

  • On Highway Supervisor

    2 days ago

    Hunter Valley, Australia Penske Full time

    **Your new opportunity**: Lead and supervise the on-highway workshop at our branch based in Singleton. In this role you will: - Supervise and take responsibility of workshop repairs in the On Highway area that aim to meet customer schedules and maximise resource availability and capability - Lead and coach technicians in repair routines promoting safety...