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Student Support Officer

2 weeks ago

Perth, Australia Open Colleges Full time

Join Australia's leading online education provider
- Take over a responsible role in an international environment
- Join a supportive and passionate Team

**About Us**
We are one of Australia's oldest and largest providers of open learning. For over 100 years we have been helping people from all walks of life to improve their lives through learning.

Today, we deliver a diverse portfolio of courses spanning Business, Finance and Services, Education, Health and Community Services and Design, Science and Technology. We focus on meeting the needs of adult learners by providing highly flexible, accessible and affordable education and training.

As a
**Student Support Officer,** you provide a wide range of services to support our domestic and international students. You act as the “face” of the School at a campus level and are responsible for a variety of tasks to ensure campus facilities are well presented, usable by students, and stocked and equipped as required.

**Your Responsibilities**
- You will be the ‘face’ of the School at a campus level
- Ensure campus facilities are well presented, usable by students, and stocked and equipped as required.
- Providing administration and customer service, to support plans and referral to external agencies for support for both Domestic and International student cohorts.
- Meet and greet visitors, invited guests, students and all others who attend the campus.
- Assist with the development of welfare, pastoral and support plans for both domestic and international students.
- Ensure interview packs and student resources are kept up to date.
- Organise student ID cards, order and distribute uniforms for cohorts as they commence courses.
- Coordinate RTO internal and external room bookings, including management and scheduling of campus facilities and equipment.

**Your Skills & Experience**
- Experience in administrative and/or student support roles in the adult education industry, including for international students.
- Attention to detail with strong data entry accuracy and speed as well as strong customer service focus.
- Strong communication, interpersonal and facilitation skills, to develop effective relationships and provide advice and support to students, business leaders and staff.
- Time management and organisational skills to effectively plan, prioritise and complete individual work activity to required standards.
- A high priority on presentation, hospitality, effective communication, and customer service.

**Please note that only applicants with full Australian working rights will be considered.**

**Moreover, please be aware that it is a requirement of this position that extensive background checks are conducted. The background check process includes reference checks and validation of employment; proof of qualifications; proof of rights to work in Australia; and for specific roles, police and ID checks.