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Student Support Officer

2 weeks ago

Perth, Australia Peak Management & Consulting Full time

Full time permanent role
- Supportive work environment
- Well established RTO

Insight Training is a well-established registered training organisation that offers a variety of nationally recognised qualifications in high demand industries. With multiple campuses across Perth, we strive to deliver quality education and training, creating well-knowledge, industry-ready individuals keen to make their impact on the wider community. We are seeking a motivated and enthusiastic individual who possesses high-level customer service skills with a good working knowledge of supporting students throughout their studies.

**The Role**
This important role will be the primary contact for all online and off-site students to help guide and support them throughout their student-learning journey.

**Key Tasks include**:

- Acting as the first point of contact, providing high level, professional customer service to students
- Handle all aspects of the student progression process; issuing work placement packs, dealing with student complaints and problems, encouraging re-enrolment, providing congratulatory course completion calls etc.
- Meeting and exceeding individual KPI targets in relation to stakeholder contact and student success
- Implementing and maintaining quality assurance systems, to ensure all quality and compliance requirements are met and exceeded within the department
- Ensuring the accurate and efficient use of systems including CRM, VETtrak and LMS

**Your skills and experience**:

- Previous experience in a customer-centric or service oriented role
- Excellent verbal and written communication skills
- Familiarity with Student Management Systems (eg VETtrak) highly desired
- Previous experience in RTO/education sector highly desired