Student Support Officer

2 weeks ago


Perth, Australia Peak Management & Consulting Full time

Full time permanent role
- Supportive work environment
- Well established RTO

Insight Training is a well-established registered training organisation that offers a variety of nationally recognised qualifications in high demand industries. With multiple campuses across Perth, we strive to deliver quality education and training, creating well-knowledge, industry-ready individuals keen to make their impact on the wider community. We are seeking a motivated and enthusiastic individual who possesses high-level customer service skills with a good working knowledge of supporting students throughout their studies.

**The Role**
This important role will be the primary contact for all online and off-site students to help guide and support them throughout their student-learning journey.

**Key Tasks include**:

- Acting as the first point of contact, providing high level, professional customer service to students
- Handle all aspects of the student progression process; issuing work placement packs, dealing with student complaints and problems, encouraging re-enrolment, providing congratulatory course completion calls etc.
- Meeting and exceeding individual KPI targets in relation to stakeholder contact and student success
- Implementing and maintaining quality assurance systems, to ensure all quality and compliance requirements are met and exceeded within the department
- Ensuring the accurate and efficient use of systems including CRM, VETtrak and LMS

**Your skills and experience**:

- Previous experience in a customer-centric or service oriented role
- Excellent verbal and written communication skills
- Familiarity with Student Management Systems (eg VETtrak) highly desired
- Previous experience in RTO/education sector highly desired



  • Perth, Australia Lead College Pty Ltd Full time

    Key Responsibilities Administration activities (including enrolments and management of student records). Ensure administration activities in both student administration and academic area ( the latter in consultation with the Training Manager): - Effectively retain all data accurately and in accordance with approved policies and procedures - Facilitate...


  • Perth, Australia UP Education Full time

    Are you someone who possesses exemplary interpersonal and organizational skills, with a keen interest in providing outstanding support to students? Are you an administrator with a high attention to detail and enjoys a varied, dynamic role? **About the role**: We have an exceptional opportunity for a Student Support Officer to join our dynamic and close-knit...


  • East Perth, Australia Endeavour Full time

    Competitive remuneration - FREE UNLIMITED clinic consults & 15% off all clinic dispensary and retail products - Beautiful campuses all located conveniently to public transport Endeavour College of Natural Health is the largest provider of complementary medicine higher education degrees in the Southern Hemisphere, with six campuses across Australia. Courses...


  • Perth, Australia Open Colleges Full time

    Join Australia's leading online education provider - Take over a responsible role in an international environment - Join a supportive and passionate Team! **About Us** We are one of Australia's oldest and largest providers of open learning. For over 100 years we have been helping people from all walks of life to improve their lives through learning. Today,...


  • Perth, Australia UP Education Full time

    Endeavour College of Natural Health is the largest provider of complementary medicine higher education degrees in the Southern Hemisphere, with six campuses across Australia. Courses on offer are in the fields of Naturopathy, Nutritional and Dietetic Medicine, Chinese Medicine, Acupuncture and Health Science. Backed by UP Education, the largest private...


  • Perth, Western Australia Engineering Institute of Technology Full time $60,000 - $80,000 per year

    As our Student Services Officer you'll be the first point of contact for our student body (both online and on-campus) and play a central role in improving their experience from orientation through to graduation.This is more than just a support role - you'll help shape the student experience by providing frontline support and fostering a welcoming, inclusive...


  • Perth, Australia Acknowledge Education Full time

    **Company Description** About AE** Acknowledge Education is entering an exciting new chapter. With a refreshed leadership team and a renewed focus on innovation, growth, and student success, we are building on our 139-year legacy to shape the future of higher education and VET in Australia. We deliver programs across health & community services, social...


  • Perth, Australia Leading Edge Migration Full time

    **About us** We are an Education & Migration consultancy based in Perth CBD, we are currently seeking a motivated **Student Enrolment Officer **to join our team. The successful applicant must be reliable, well-presented, and have excellent communication & customer service skills. **To be considered for this role you must**: - Have good written...


  • Perth, Australia Curtin University of Technology Full time

    $ 80,467 - $ 88,022 (G05) per annum plus 17% Superannuation - 12 Months Full Time Fixed Term Contract - Located at Curtin University, Bentley Campus **Job Reference: 1254736** **Your new role** As a **Student Fees Officer**, you will play a vital role in managing and supporting the financial aspects of student enrolment. You will deliver specialised fee...


  • Perth, Australia Murdoch University Full time

    Continuous, Full Time & Part Time Opportunities - HEW0506| $70k - $86k plus 17% employer superannuation - Salary Packaging opportunities - Mandurah and South Street Locations - Ref: JR100544, JR100527, JR100525 About Us The Student Journey Services portfolio embeds the Future Student Team, Outreach Team, Student Enquiry and Student Transition functions, to...