Customer Engagement Officer

3 days ago

Osborne Park, Australia What Ability Full time

An exciting opportunity is now available to join our team as a Customer Engagement Officer. What Ability is an NDIS registered disability service provider operating across four states in Australia. We put FUN in disability support with a team of over 500 support workers Nationally, and utilise professional and semi-professional athletes as our support workers.

**About this role**:
We are on the hunt for a full-time Customer Engagement Officer in Perth. Reporting into the WA State Manager, your role responsibilities will include:

- Leading, managing, and supporting a team of Participants, Team Leads, and Support Workers to ensure high-quality service delivery.
- Rostering and booking of Participants and Support Workers.
- Ensuring all support plans are current and staff training and education is undertaken.
- Participating in staff recruitment, performance reviews and development processes.
- Scheduling and undertaking 1:1s with Team Leads, and providing mentorship, support and leadership to the Team Leads.
- Ensuring all Participant Schedules are up-to-date (e.g., documentation of correspondence with participants and families)
- Ensuring Team Leads and Casual Support Workers read, understand and provide support in line with required documentation, have completed all required documentation and communicate in an effective and timely manner with participants and families.

**Your Qualities**
- You are RELIABLE, HONEST and AUTHENTIC at all times.
- You are a confident leader among your peers.
- You are a PEOPLE person.
- You are youthful and energetic. We seek individuals who are vibrant, enthusiastic, and passionate about making a difference in the lives of people with disabilities.
- Ability to work collaboratively with other team members and communicate effectively.
- You are confident with reporting and management of staff to ensure compliance, policies and procedures are maintained.
- Previous experience in disability support or similar roles is advantageous but not essential.

**Why What Ability?**

Because we’re not your typical provider. We focus on fun, connection, and quality support that truly makes a difference. Our approach is all about real-time behaviour support and upskilling workers with proactive strategies to create lasting change.

If you’re ready to take the lead, make an impact, and have fun doing it, we’d love to hear from you

Pay: $60,000.00 - $75,000.00 per year

**Benefits**:

- Employee mentoring program
- Extended annual leave

Schedule:

- 8 hour shift

Supplementary Pay:

- Overtime pay
- Performance bonus

Work Authorisation:

- Australia (required)

Work Location: In person

Expected Start Date: 19/05/2025

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